Client Success Manager

4 hours, 4 minutes ago
Full-time
Mid Level
Customer and Technical Support
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Manage the client lifecycle across a portfolio of named enterprise accounts with a focus on retention and churn reduction.
  • Discover, influence, and help clients measure internal success metrics and return on investment from Bazaarvoice.
  • Quantify and document measurable program and business outcomes to demonstrate ongoing value to client leadership.
  • Partner with clients and cross-functional internal teams to present a unified, value-based approach in high-stakes meetings.
  • Serve as a business success expert by advising clients on marketing best practices, program health, and consumer-generated content optimization.
  • Proactively identify and mitigate program roadblocks before they affect the client experience.
  • Work with sales counterparts to identify and guide upsell opportunities based on client pain points.
  • Use troubleshooting tools and strong judgment to provide exceptional client support and advocacy.
  • Manage multiple enterprise accounts and complex workstreams concurrently.
  • Hold clients and internal stakeholders accountable to commitments and action items.

Requirements

  • Bachelor’s degree.
  • Minimum of 3 years of experience in account management, sales, or client services.
  • Experience managing Fortune 1000 clients, ideally within a SaaS or e-commerce platform.
  • Proven track record of driving account retention, account health, and revenue growth.
  • Strong relationship-building skills with experience managing executive champion relationships.
  • Ability to influence clients and internal stakeholders and hold them accountable to commitments.
  • Demonstrated ability to manage multiple enterprise accounts and complex workstreams concurrently.
  • Exceptional oral and written communication skills and a strong team-player mindset.
  • Marketing program management experience is highly preferred.
  • Willingness to undergo a routine pre-employment background check with prior written consent.

Benefits

  • Remote work environment (#LI-Remote).
  • Opportunity to work at a company recognized as a Great Place to Work in multiple countries.
  • Mission-driven culture focused on customer outcomes, transparency, innovation, and collaboration.
  • Commitment to diversity, inclusion, and equal employment opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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