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Technical Support Specialist (Egypt)

1 month, 2 weeks ago
Egypt
Full-time
Entry Level
Technical Support Engineer
Customer and Technical Support
Apply Now
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
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Description

  • Answer 600–700 subscriber queries daily with accuracy and efficiency.
  • Fix errors in the customer support tool queue, including pre- and post-prescription order issues.
  • Reroute orders between pharmacies based on delays, account manager requests, or other operational needs.
  • Assist account managers with customer support-related requests within limited system access.
  • Report recurring issues to developers and follow up on resolution progress.
  • Support engineers with customer support tasks such as lost or canceled orders, prescription errors, and questionnaires.
  • Respond to subscriber inquiries in a timely and professional manner after training.
  • Help resolve queue errors to keep daily operations running smoothly.

Requirements

  • Strong problem-solving and communication skills.
  • Ability to handle high query volumes with accuracy and speed.
  • Tech-savvy with an eagerness to learn new tools and systems.
  • Detail-oriented with strong organizational skills.
  • Prior customer support, technical support, or telehealth experience is a plus, but not required.
  • Ability to work effectively with internal teams and external customers.
  • Comfort working in a fast-paced, high-volume support environment.
  • Experience in telehealth or related healthcare operations is preferred.

Benefits

  • Fully remote work arrangement.
  • 21 days of PTO.
  • PTO requests must be submitted 1 month in advance.
  • Requests for time off may be denied based on workload.
  • Performance review after 3 months with a chance to move to a higher-tier role.
  • Opportunity to gain experience with top telehealth experts in the U.S.
  • Clear path for career growth in technical support and operations.

Interested in this position?

Apply directly on the company website

Apply Now

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