RemoteLeaf Logo
Log in Sign up

IT Support Customer Specialist (zmiana nocna)

5 months, 3 weeks ago
Poland
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 7

Description

  • Provide first-line support for customers and users.
  • Ensure customer satisfaction with the products, services, and features in the platform.
  • Take full ownership of each support ticket from intake to resolution.
  • Diagnose and resolve issues reported by users.
  • Collaborate with technical teams to resolve support requests.
  • Develop and maintain the knowledge base for the global IT Support team.
  • Test new functionalities before release.
  • Participate in additional projects aligned with personal strengths and skills.

Requirements

  • Minimum 3 years of experience in the e-commerce sector.
  • Very good English skills, minimum B2 level.
  • Preferred knowledge of a second foreign language such as Spanish, Italian, French, or German.
  • Very good knowledge of the Base product.
  • Willingness to work night shifts from 20:00 to 4:00.
  • Strong attention to detail.
  • Strong communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical skills.
  • Ability to learn quickly and develop new digital skills.

Benefits

  • Opportunity to help build a global e-commerce brand from the ground up.
  • Chance to implement solutions that make a real impact.
  • Inspirational collaboration with passionate professionals from around the world.
  • Career and personal development opportunities in a company experiencing dynamic growth.
  • Broad range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Mercier Consultancy

German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a German-speaking iRobot Support Specialist in Sofia, Bulgaria, to provide technical assistance and resolve product issues for customers in Germany.

Bulgaria Germany Greece Latvia Malta Portugal Full-time Mid Level Technical Support Engineer
CRM
21 hours, 26 minutes ago
Telnyx

Technical Product Support Engineer (Remote): AMER

Telnyx 251-1K Diversified Telecommunication Services

Telnyx is hiring a technically minded customer support specialist to troubleshoot connectivity, communications, API, IoT, and AI product issues while helping build an AI-first, automated support model.

Mexico Argentina Brazil Full-time Mid Level Technical Support Engineer
Bash DNS Git GitHub HTTP JavaScript JIRA Linux Metabase Postman Python REST API TLS Wireshark
1 day, 20 hours ago
CAI

GxP Systems and Support Administrator

CAI Construction & Engineering

CAI is seeking a GxP Systems and Support Administrator to manage the lifecycle, compliance, security, and support of regulated quality systems within its integrated IT, Information Security, Digital, and Quality teams.

United States Full-time Mid Level Technical Support Engineer
$130k-$150k
Cybersecurity
1 day, 20 hours ago
Symmetrio

Clinical Applications Support Specialist

Symmetrio Professional Services

Symmetrio is recruiting a remote Clinical Applications Support Specialist to support healthcare customers using a clinical SaaS application for radiation oncology and clinical care teams.

United States Full-time Junior Technical Support Engineer
$90k-$105k
DNS REST API SQL TCP/IP
2 days, 21 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers