RemoteLeaf Logo
Log in Sign up

IT Support Customer Specialist (zmiana nocna)

1 month, 1 week ago
Poland
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Provide first-line support for customers and users.
  • Ensure customer satisfaction with the products, services, and features in the platform.
  • Take full ownership of each support ticket from intake to resolution.
  • Diagnose and resolve issues reported by users.
  • Collaborate with technical teams to resolve support requests.
  • Develop and maintain the knowledge base for the global IT Support team.
  • Test new functionalities before release.
  • Participate in additional projects aligned with personal strengths and skills.

Requirements

  • Minimum 3 years of experience in the e-commerce sector.
  • Very good English skills, minimum B2 level.
  • Preferred knowledge of a second foreign language such as Spanish, Italian, French, or German.
  • Very good knowledge of the Base product.
  • Willingness to work night shifts from 20:00 to 4:00.
  • Strong attention to detail.
  • Strong communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical skills.
  • Ability to learn quickly and develop new digital skills.

Benefits

  • Opportunity to help build a global e-commerce brand from the ground up.
  • Chance to implement solutions that make a real impact.
  • Inspirational collaboration with passionate professionals from around the world.
  • Career and personal development opportunities in a company experiencing dynamic growth.
  • Broad range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Datadog

Manager 2, Technical Support Engineering, Premier

Datadog 5K-10K IT Services

Datadog is hiring a technical solutions team member to support customers with product education, issue troubleshooting, and technical guidance across its cloud monitoring and security platform.

Japan Full-time Lead Technical Support Engineer Technical Writer
Datadog Linux
1 hour, 18 minutes ago
Jenzabar

Technical Support Specialist I

Jenzabar 251-1K Internet Software & Services

Jenzabar is hiring a Technical Support Specialist I to provide technical troubleshooting, functional guidance, and customer support for institutions using its products in a fast-moving support environment.

Not Available Full-time Entry Level Technical Support Engineer
$49k-$57k
HTML JavaScript SQL
3 hours, 24 minutes ago
Alphasense

Cloud Support Engineer

Alphasense 51-250 Industrial Conglomerates

AlphaSense is hiring a Cloud Support Engineer to investigate, diagnose, and resolve customer technical issues across SaaS and private cloud environments while partnering with support and engineering teams.

India Full-time Junior Cloud Engineer Technical Support Engineer
AWS Docker Elasticsearch Grafana GraphQL Java JavaScript Kubectl Kubernetes LLM MongoDB MySQL Prometheus Python REST API
4 hours, 18 minutes ago
MongoDB

Technical Services Engineer 2nd Shift

MongoDB 1K-5K Internet Software & Services

MongoDB is hiring a Technical Services Engineer to support enterprise customers by resolving complex issues across the MongoDB ecosystem in a FedRAMP-regulated, second-shift support environment.

United States Full-time Senior Technical Support Engineer
$90k-$176k
Active Directory AWS Azure C C# C++ DNS GCP Git Go Java JavaScript Kubernetes Linux MongoDB Node.js Python Ruby TCP/IP
7 hours, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers