RemoteLeaf Logo
Log in Sign up

IT Support Customer Specialist (zmiana nocna)

2 weeks, 6 days ago
Poland
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Provide first-line support for customers and users.
  • Ensure customer satisfaction with the products, services, and features in the platform.
  • Take full ownership of each support ticket from intake to resolution.
  • Diagnose and resolve issues reported by users.
  • Collaborate with technical teams to resolve support requests.
  • Develop and maintain the knowledge base for the global IT Support team.
  • Test new functionalities before release.
  • Participate in additional projects aligned with personal strengths and skills.

Requirements

  • Minimum 3 years of experience in the e-commerce sector.
  • Very good English skills, minimum B2 level.
  • Preferred knowledge of a second foreign language such as Spanish, Italian, French, or German.
  • Very good knowledge of the Base product.
  • Willingness to work night shifts from 20:00 to 4:00.
  • Strong attention to detail.
  • Strong communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical skills.
  • Ability to learn quickly and develop new digital skills.

Benefits

  • Opportunity to help build a global e-commerce brand from the ground up.
  • Chance to implement solutions that make a real impact.
  • Inspirational collaboration with passionate professionals from around the world.
  • Career and personal development opportunities in a company experiencing dynamic growth.
  • Broad range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

K Group Companies

Field Service Technician Level II - Central Ohio

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II to support installation, configuration, commissioning, and customer training for technology systems across the Central Ohio area.

United States Full-time Lead Technical Support Engineer
TCP/IP
2 hours, 16 minutes ago
PerfectServe

Technical Support Specialist - US Remote

PerfectServe 251-1K Internet Software & Services

PerfectServe is hiring a Support Specialist for its 24/7/365 healthcare communications support team to help physicians, nurses, and administrators resolve application issues and manage scheduling and user workflows.

United States Full-time Junior Technical Support Engineer
$40k-$40k
9 hours, 4 minutes ago
Buyers Edge Platform

Technical Operations & Integration Workflow Specialist

Buyers Edge Platform 251-1K IT Services

Produce Alliance is hiring a remote Technical Operations & Integration Workflow Specialist to manage EDI, integration, and technical support intake while improving ticketing workflows and operational visibility.

Anywhere Full-time Mid Level Operations Specialist Technical Support Engineer
JIRA
13 hours, 50 minutes ago
SupportYourApp

(fluent French & English) Technical SaaS Support Specialist (Global, remote)

SupportYourApp 251-1K Internet Software & Services

SupportYourApp is hiring a Technical Support Consultant to provide multilingual customer and technical support for global SaaS, software, or hardware clients in a remote, multicultural environment.

Portugal Belgium Bosnia and Herzegovina France Algeria Contract Junior Technical Support Engineer
CRM
17 hours, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers