base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services

Information Technology

51-250 (110)

8 open positions

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IT Support Customer Specialist (zmiana nocna)

3 months, 2 weeks ago

Poland

Full-time

Mid Level

Technical Support Engineer

Customer and Technical Support

E-commerce Shopify

Apply Now

base.com

Internet Software & Services

51-250

View All Jobs 8

Description

Provide first-line support for customers and users.
Ensure customer satisfaction with the products, services, and features in the platform.
Take full ownership of each support ticket from intake to resolution.
Diagnose and resolve issues reported by users.
Collaborate with technical teams to resolve support requests.
Develop and maintain the knowledge base for the global IT Support team.
Test new functionalities before release.
Participate in additional projects aligned with personal strengths and skills.

Requirements

Minimum 3 years of experience in the e-commerce sector.
Very good English skills, minimum B2 level.
Preferred knowledge of a second foreign language such as Spanish, Italian, French, or German.
Very good knowledge of the Base product.
Willingness to work night shifts from 20:00 to 4:00.
Strong attention to detail.
Strong communication skills, both internally and externally.
Very good organization skills for remote work.
Analytical skills.
Ability to learn quickly and develop new digital skills.

Benefits

Opportunity to help build a global e-commerce brand from the ground up.
Chance to implement solutions that make a real impact.
Inspirational collaboration with passionate professionals from around the world.
Career and personal development opportunities in a company experiencing dynamic growth.
Broad range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

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