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IT Support Customer Specialist (zmiana nocna)

4 months, 1 week ago
Poland
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
E-commerce Shopify
Apply Now
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250
View All Jobs 9

Description

  • Provide first-line support for customers and users.
  • Ensure customer satisfaction with the products, services, and features in the platform.
  • Take full ownership of each support ticket from intake to resolution.
  • Diagnose and resolve issues reported by users.
  • Collaborate with technical teams to resolve support requests.
  • Develop and maintain the knowledge base for the global IT Support team.
  • Test new functionalities before release.
  • Participate in additional projects aligned with personal strengths and skills.

Requirements

  • Minimum 3 years of experience in the e-commerce sector.
  • Very good English skills, minimum B2 level.
  • Preferred knowledge of a second foreign language such as Spanish, Italian, French, or German.
  • Very good knowledge of the Base product.
  • Willingness to work night shifts from 20:00 to 4:00.
  • Strong attention to detail.
  • Strong communication skills, both internally and externally.
  • Very good organization skills for remote work.
  • Analytical skills.
  • Ability to learn quickly and develop new digital skills.

Benefits

  • Opportunity to help build a global e-commerce brand from the ground up.
  • Chance to implement solutions that make a real impact.
  • Inspirational collaboration with passionate professionals from around the world.
  • Career and personal development opportunities in a company experiencing dynamic growth.
  • Broad range of benefits supporting health, interests, and development.

Interested in this position?

Apply directly on the company website

Apply Now

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