Implementation Specialist (FR)

4 months, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
base.com

base.com

If you are looking for a tool to integrate e-commerce and sales management, try Base.com. Enjoy automatic order processing & bulk listing features and over 1700 integrations: Amazon, eBay, OnBuy, Etsy, BigCommerce, WooCommerce, Shopify, Magento, Royal ...

Internet Software & Services
51-250

Description

  • Lead new client implementations on Base. from kickoff through operational launch.
  • Configure product workflows, including management, enrichment, and publishing.
  • Configure order workflows, including business rules, automations, and synchronizations.
  • Design and implement custom solutions for complex system architectures and advanced configurations.
  • Set up and validate external integrations with ERP, PIM, CMS, marketplaces, carriers, and payment solutions.
  • Handle data exchange setup, business mappings, integration testing, and functional validation.
  • Serve as the technical and functional point of contact for clients during projects and after deployment.
  • Collaborate with Sales and Customer Success teams to support the technical sales cycle.
  • Work with Product and Tech teams to relay client needs and contribute to product evolution.
  • Document, optimize, and standardize implementation processes.

Requirements

  • Knowledge of e-commerce, ERP, logistics, and SaaS environments.
  • Strong experience with system integration.
  • Ability to design and understand complex architectures; basic coding knowledge is a plus.
  • Experience in project management, including scoping, coordination, and follow-up.
  • End-to-end project management experience across scoping, execution, development, and deployment.
  • Comfort in a client-facing role with strong communication and teaching abilities.
  • Willingness and ability to work directly with clients on-site, including travel to offices and warehouses.
  • Solution-oriented and pragmatic mindset with the ability to quickly identify resolution paths.

Benefits

  • Opportunity to actively shape the global e-commerce market and implement impactful solutions.
  • Inspiring collaboration with passionate professionals from diverse cultures around the world.
  • Professional and personal growth within a rapidly growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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