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PSAP Solutions Consultant, Prepared by Axon

15 hours, 19 minutes ago
United States
Full-time
Lead
Implementation Consultant
Customer and Technical Support
Network Security Wireshark
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Partner with Account Executives and Regional Sales Managers to qualify opportunities and design tailored technical solutions.
  • Conduct discovery sessions with 911 centers, emergency management agencies, and public safety IT teams.
  • Deliver product demonstrations, technical workshops, and proof-of-concept sessions customized to customer environments.
  • Lead responses to RFPs, RFIs, and security questionnaires with accuracy and professionalism.
  • Translate complex technical concepts into clear, benefit-focused language for non-technical audiences.
  • Serve as the subject-matter expert on platform architecture, integrations, APIs, and data workflows.
  • Provide configuration and system design guidance based on customer requirements and existing CAD, NG911, and IT infrastructure.
  • Advise agencies on network security, system interoperability, and deployment planning.
  • Collaborate with Sales, Product, Engineering, Marketing, and partner teams to improve demos, messaging, collateral, and field readiness.
  • Collect customer feedback and relay it to influence product roadmap priorities and technical documentation.
  • Support proposal teams with technical content, diagrams, and specifications.
  • Represent Prepared at tradeshows, conferences, and industry events as a technical ambassador.

Requirements

  • 8+ years of progressive experience in public safety, emergency communications, or PSAP operations.
  • Senior-level leadership experience strongly preferred, such as Director, Assistant Director, Executive Director, or equivalent.
  • Experience selling, implementing, or enabling public safety software such as NG911 call handling, CAD, RMS, ESInet, radio systems, mass notification, or emergency communications platforms.
  • Proven ability to operate as a field-facing technical advisor and own discovery, solution design, demonstrations, technical validation, and RFP/RFI responses end-to-end.
  • Deep understanding of PSAP workflows, operational constraints, funding models, procurement cycles, and compliance environments.
  • Experience presenting to boards, executives, and elected officials.
  • Strong technical fluency with cloud-based platforms, integrations/APIs, network infrastructure, data workflows, and system interoperability in public safety environments.
  • Track record of building credibility with PSAP directors, IT leadership, emergency management leaders, and dispatch supervisors through consultative engagement.
  • Experience partnering with Product and Engineering to influence roadmap priorities based on PSAP needs.
  • Comfort operating in high-growth, ambiguous environments with minimal playbooks.
  • Exceptional executive communication and storytelling skills.
  • Willingness to travel up to 75%.
  • Hands-on experience with public safety technology systems such as VESTA, Viper, Solacom, CAD platforms, radio consoles, logging recorders, or network analysis tools like Wireshark is preferred.
  • Experience supporting, configuring, troubleshooting, or operating these systems within PSAPs, ECCs, or similar mission-critical environments is preferred.

Benefits

  • Competitive salary with a starting base pay range of $110,000 to $160,000 USD.
  • Generous annual bonus.
  • Company equity / stock awards.
  • 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs and emotional/mental wellness support.
  • Learning and development programs.
  • Fully remote role open to candidates based in the United States.

Interested in this position?

Apply directly on the company website

Apply Now

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