Customer Support & Nutrition Specialist (Italian)

10 hours, 43 minutes ago
Full-time
Junior
Customer and Technical Support
AVOMIND

AVOMIND

AVOMIND is a global recruitment firm based in Berlin, specializing in hiring commercial, strategy, and analytics & insights talent for companies and candidates worldwide. With a focus on executive search and embedded recruitment, AVOMIND connects high-...

Professional Services
11-50
Founded 2019

Description

  • Serve as the first nutrition-related point of contact for customers via email, chat, social media, and phone.
  • Provide evidence-based advice on nutrition, supplementation, and longevity topics.
  • Create and review customer-facing content such as FAQ pages, newsletters, and service articles.
  • Gather customer feedback, identify recurring themes, and propose improvements to products, processes, and services.
  • Maintain and improve internal and external knowledge bases for customers and colleagues.
  • Collaborate with Science, Product Development, Marketing, and external partners to improve the service experience.
  • Support quality assurance to ensure customer communications are clear, accurate, and engaging.

Requirements

  • Completed degree in Nutrition Science, Ecotrophology, or a related field.
  • Minimum 1 year of professional experience in nutrition.
  • Native-level Italian language skills and good written and spoken English skills.
  • French language skills are desired.
  • Experience in customer service, support, or customer communication is preferred.
  • Strong communication skills, empathy, and enthusiasm for engaging with customers.
  • Structured and self-reliant working style.
  • Confidence using digital tools such as helpdesk systems, CRM platforms, and Google Suite.
  • German language skills are a strong plus.

Benefits

  • Fully remote opportunities with home office or coworking support.
  • Strong team culture with regular team events and off-sites.
  • Unlimited holidays and flexible working hours.
  • Company laptop provided.
  • Remote office upgrade budget.
  • Education allowance and accelerated growth paths.
  • Complimentary company products and discounts for family and friends.

Interested in this position?

Apply directly on the company website

Apply Now

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