Product Support Specialist

1 hour, 59 minutes ago
Junior
Customer and Technical Support
AutoLeap

AutoLeap

AutoLeap: Simplify auto repair shop management with a powerful all-in-one software for streamlined operations and increased revenue.

Automotive
51-250
Founded 2019
$54M raised

Description

  • Deliver front-line customer support via live chat and phone calls.
  • Respond to customer inquiries promptly and resolve issues effectively.
  • Troubleshoot customer problems and take appropriate action to address them.
  • Escalate bugs and feature requests to the Product and Engineering teams when needed.
  • Build strong customer relationships while representing AutoLeap as an ambassador.
  • Support customers in using the software to keep their operations running successfully.

Requirements

  • 1–3 years of technical support experience at a relevant technology company.
  • Excellent written English communication skills.
  • Strong academic background from a top undergraduate program.
  • Proven track record of success and career progression.
  • Ability to understand and solve technical issues.
  • Ability to multitask and prioritize competing requests.
  • Passion for helping customers.
  • Availability to work North American work days and hours.

Interested in this position?

Apply directly on the company website

Apply Now

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