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Manager, Process Documentation, Learning & Development professional

2 hours ago
United States
Full-time
Lead
Technical Writer
Technical Writing and Documentation
Confluence
Apply Now
AssistRx

AssistRx

AssistRx is a technology solutions company that connects pharmaceutical and biotech manufacturers with prescribers, patients, and providers. Their flagship product, iAssist, simplifies the prescribing process for specialty therapies, focusing on accura...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 27

Description

  • Manage, mentor, and train a team of documentation professionals.
  • Develop, implement, and maintain documentation standards for format, style, and quality control.
  • Map business processes, procedures, and workflows in collaboration with Subject Matter Experts to ensure accuracy.
  • Implement and manage a centralized document control system or repository for accurate storage and retrieval.
  • Ensure documentation complies with regulatory, legal, and company-specific standards.
  • Monitor documentation KPIs, including accuracy, timeliness, and team productivity.
  • Directly supervise department employees and carry out supervisory responsibilities in accordance with policy and law.
  • Interview, hire, train, plan work, assign tasks, appraise performance, and address employee issues.
  • Support change, process improvement, and cross-functional coordination around documentation practices.

Requirements

  • Bachelor’s degree in Technical Communication, Business Administration, or a related field.
  • 3–5+ years of experience in technical writing, process documentation, or a management role.
  • Experience with document management systems (DMS).
  • Experience with Wikis such as Confluence.
  • Experience with process mapping software such as Visio.
  • Exceptional writing, editing, and interpersonal skills for cross-functional collaboration.
  • Strong ability to analyze complex processes and translate them into clear, actionable, step-by-step documentation.
  • Experience leading or supervising a team is preferred.
  • Ability to work in a professional office environment with occasional evening and weekend work.
  • Ability to meet tight deadlines with limited staff support.

Benefits

  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, and vision insurance.
  • Life insurance.
  • Short-term disability insurance.
  • Supportive, progressive, fast-paced work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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