Knowledge Base Associate I

2 hours, 3 minutes ago
Full-time
Junior
Technical Writing and Documentation
HighLevel

HighLevel

HighLevel provides an all-in-one sales and marketing platform that agencies can white label and resell, offering tools and resources designed to help businesses consolidate their marketing efforts and achieve their growth objectives.

Internet Software & Services
251-1K
Founded 2018
$60M raised

Description

  • Audit and optimize help documentation based on customer feedback, usability, and performance data.
  • Publish or update knowledge base articles in coordination with product releases and feature enhancements.
  • Create educational media such as screen recordings, GIFs, and screenshots to support written documentation.
  • Develop content initiatives such as guided learning paths and in-app tips to improve adoption and reduce support tickets.
  • Align knowledge base content with marketing assets, support workflows, and RevOps processes to ensure consistent messaging and discoverability.
  • Work closely with Product Managers, Engineers, Support, and Marketing to maintain accurate and consistent product information.
  • Translate technical concepts into clear, customer-friendly guidance for end users.
  • Manage multiple documentation projects from concept through publication.
  • Maintain style-guide-compliant, accurate, and error-free content.

Requirements

  • 2-3 years of experience in SaaS, martech, or a related software/marketing field.
  • 1-3 years of experience creating customer-facing help or how-to documentation.
  • Experience working in a fast-paced, remote SaaS environment.
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Excellent written and verbal communication skills.
  • Ability to translate technical concepts into clear, customer-friendly language.
  • Meticulous attention to detail and commitment to high-quality, error-free deliverables.
  • Proficiency with screen-capture and video tools such as Loom and Jumpshare.
  • Hands-on experience working in or with small/local businesses is preferred.
  • Deep understanding of, and experience working with or inside, the HighLevel platform.

Benefits

  • Remote-first work environment.
  • Full-time employment.
  • Annual salary range of $45,000 to $55,000.
  • Equal Opportunity Employer status.
  • AI-supported hiring process with human final decision-making.

Interested in this position?

Apply directly on the company website

Apply Now

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