Overnight Emergency Maintenance Coordinator | Bilingual

2 hours, 31 minutes ago
Part-time
Junior
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Answer incoming emergency maintenance calls from tenants during overnight hours.
  • Assess and triage maintenance issues to determine urgency and next steps.
  • Contact and dispatch third-party emergency maintenance vendors.
  • Communicate issue details clearly to vendors and confirm dispatch times and estimated arrival times.
  • Follow up with tenants to confirm technician arrival and provide updates.
  • Track job progress and confirm completion of maintenance work.
  • Conduct post-service follow-ups with tenants and gather feedback.
  • Document all interactions, updates, and case details in the system.

Requirements

  • Strong spoken English.
  • Excellent phone communication and customer service skills.
  • Ability to remain calm under pressure and handle difficult tenants.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently during overnight hours.
  • Bilingual English/Spanish highly preferred.
  • Experience with property management workflows preferred.
  • Familiarity with call handling systems such as Vonage preferred.
  • Familiarity with CRM or ticketing systems preferred.
  • Experience in property management, maintenance coordination, or call handling preferred.

Benefits

  • $600–$900 per month compensation.
  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry in a monthly raffle.
  • Part-time overnight schedule supporting Pacific Standard Time operations.

Interested in this position?

Apply directly on the company website

Apply Now

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