RemoteLeaf Logo
Log in Sign up

Customer Support Representative

21 hours, 15 minutes ago
United States, Canada
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 5

Description

  • Manage multiple incoming support requests through software, phone, email, and internal channels.
  • Coordinate with internal and external stakeholders to resolve complex cases and deliver long-term solutions.
  • Work across departments to support a world-class customer experience and share customer feedback with Product teams.
  • Contact customers quickly when needed to address issues before they escalate.
  • Build strong, trusting relationships with customers and internal stakeholders through timely communication.
  • Identify opportunities to proactively prevent potential challenges.
  • Meet case and customer response time quotas consistently.
  • Use multiple software tools to diagnose problems and determine the correct solution.
  • Promote customer loyalty through customer recognition initiatives.
  • Perform other support responsibilities as directed by the Support Manager.

Requirements

  • 2+ years of technical support or equivalent experience.
  • 2+ years of customer service interaction, in person or virtual.
  • Experience with high-volume support ticketing systems.
  • Experience with CRM platforms, with Salesforce strongly preferred.
  • Ability to use remote communication tools such as Zoom and Slack to work with internal and external stakeholders.
  • Understanding of AssetWatch products and services to support hardware and network outages.
  • Comfort working in a remote-first environment with collaboration during core working hours.
  • Experience working with a distributed team across the United States and/or Ontario, Canada is preferred.

Benefits

  • Competitive compensation package including equity or stock options.
  • Flexible work schedule.
  • Full benefits and 401(k) match / retirement plan match.
  • Unlimited PTO.
  • Opportunity to make a real impact every day.
  • Opportunity to grow as a leader and build a team.
  • Remote-first work environment with a distributed team.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Wing Assistant

Customer Service Representative | Bilingual (Remote)

Wing Assistant 51-250 Professional Services

Wing Assistant is hiring a remote Bilingual Customer Service Representative in Manila to support client communications and case resolution for a specific industry on a full-time basis.

Philippines Full-time Junior Customer Support
$1k-$1k
CRM
13 minutes ago
Mercier Consultancy

German Content Reviewer for Online Platform - Greece, Fully Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a German Content Reviewer to moderate and improve the quality and safety of user-generated content on its online platform for German-speaking users in Greece.

Greece Full-time Entry Level Customer Support
50 minutes ago
Bush & Bush Law Group

Customer Service Representative

Bush & Bush Law Group 1-10 Specialized Consumer Services

Bush & Bush Law Group is hiring a Customer Service Representative to be the first point of contact for personal injury clients and provide responsive support throughout their case experience.

United States Full-time Entry Level Customer Support
$31k-$33k
1 hour, 18 minutes ago
R

Seasonal Customer Love Associate - (Remote - TX based)

Reformation 1001-5000 Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech

Reformation is hiring a seasonal part-time customer service associate to provide customer support for its sustainable fashion brand and help deliver a high-quality shopping experience across multiple channels.

United States Part-time Entry Level Customer Support
$37k-$39k
E-commerce
1 hour, 37 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers