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Customer Support Representative

13 hours, 38 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
CRM Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-200
Founded 2014
View All Jobs

Description

  • Manage high-volume support requests received through software, phone, email, and internal channels.
  • Diagnose hardware and network issues using multiple software tools and provide appropriate resolutions.
  • Coordinate with internal teams and external stakeholders to resolve complex cases and ensure long-term solutions.
  • Contact customers promptly to address issues before they escalate.
  • Build trusted customer and internal stakeholder relationships through clear, timely communication.
  • Proactively identify and address potential customer challenges.
  • Meet case-handling and customer response-time targets.
  • Share customer feedback with Product teams to improve the customer experience.
  • Promote customer loyalty through customer recognition initiatives.

Requirements

  • 2+ years of technical support or equivalent experience.
  • 2+ years of in-person or virtual customer service experience.
  • Experience using high-volume support ticketing systems.
  • Experience with CRM platforms; Salesforce is strongly preferred.
  • Ability to use remote communication tools such as Zoom and Slack.
  • Ability to collaborate during core working hours in a distributed remote team.

Benefits

  • Base salary of $58,000–$60,000 USD for eligible U.S. locations, plus equity and benefits.
  • Stock or equity options.
  • Flexible work schedule in a remote-first environment.
  • Comprehensive benefits and retirement/401(k) match.
  • Unlimited paid time off.
  • Opportunities to make an impact, grow as a leader, and help build a team.

Interested in this position?

Apply directly on the company website

Apply Now

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