Medical Practice Virtual Assistant - Dermatology

2 days, 16 hours ago
Mid Level
Customer and Technical Support
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services

Description

  • Manage approximately 30 daily patient calls and digital inquiries through Spruce, including onboarding and explaining cash-only fees and visit formats.
  • Schedule appointments in the EDVAC EMR and collect full upfront payment to secure visits.
  • Enforce the one-time rescheduling policy and cancellation procedures.
  • Create and deliver accurate itemized superbills with diagnostic and procedural codes for out-of-network insurance claims.
  • Organize patient photo submissions and log prescription refill requests for physician review.
  • Track laboratory and pathology test results through a follow-up pipeline.
  • Maintain and manage a priority cancellation waitlist to keep clinic days fully booked.
  • Maintain HIPAA-compliant administrative workflows and a high-touch patient experience.

Requirements

  • Strict adherence to HIPAA patient privacy and security protocols.
  • Experience using a cloud-based EMR, preferably EDVAC or a comparable system.
  • Experience with clinical communication platforms such as Spruce Health.
  • Experience working in a secure remote virtual desktop environment (preferred).
  • Exceptional verbal and written communication skills for serving high-demand clientele.
  • Ability to explain cash-only, out-of-network, payment, cancellation, and rescheduling policies professionally.
  • Strong organizational skills and ability to work independently with minimal supervision.
  • Eligibility to receive payments via Wise in South Africa, the UK, the US, or the Philippines.

Benefits

  • 100% remote work.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • No activity tracker.

Interested in this position?

Apply directly on the company website

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