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Import Agent (Air Freight Operations)

3 days, 15 hours ago
South Africa
Full-time
Junior
Operations Specialist
Operations
Apply Now
Assist World

Assist World

Assist World provides dedicated virtual assistant services, enabling businesses to streamline their operations and enhance productivity by matching clients with skilled virtual talent tailored to their specific needs.

IT Services
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Description

  • Monitor and respond to shipment-related emails and customer requests.
  • Enter shipment alerts, status updates, and operational notes into the TMS and other tracking systems.
  • Communicate shipment updates to customers, dispatch, warehouse teams, and drivers in a timely and professional manner.
  • Follow up proactively when shipment updates are delayed and make urgent calls to drivers, dispatch teams, or warehouse staff when needed.
  • Enter shipment information into Crown Freight Manager and maintain accurate documentation.
  • Print and distribute shipment documents and operational requests.
  • Update operational spreadsheets with shipment statuses, customer requests, and shipment changes.
  • Coordinate between customers, warehouse teams, and dispatch teams to support import recovery workflows.
  • Escalate operational issues appropriately and communicate high-priority requests to the operations team immediately.
  • Prioritize urgent tasks and handle repetitive operational processes with consistency and accuracy.

Requirements

  • Previous experience in logistics, freight forwarding, dispatch support, trucking coordination, or import operations is preferred.
  • Strong organizational and multitasking skills are required.
  • Ability to think logically and prioritize effectively in a process-driven environment is required.
  • Comfortable handling repetitive operational workflows with consistency and accuracy.
  • Strong written and verbal English communication skills are required.
  • Comfortable making calls to drivers, warehouse teams, dispatch teams, and customers.
  • Strong attention to detail is required.
  • Comfortable working in fast-paced, time-sensitive environments.
  • Experience with air import or airport cargo operations is a nice to have.
  • Familiarity with shipment tracking systems or TMS platforms is a nice to have.
  • Experience working with trucking dispatch teams is a nice to have.
  • Understanding of freight terminology such as MAWB/HAWB and bonded cargo is a nice to have.

Benefits

  • 100% remote work.
  • Full-time role.
  • Training provided on proprietary systems and workflows.
  • Direct support from an on-site operational counterpart.
  • Existing escalation support structure.
  • $1,000–$1,200 per month compensation.
  • $50 birthday bonus.
  • $200 testimonial bonus.
  • $500 entry into a monthly raffle.

Interested in this position?

Apply directly on the company website

Apply Now

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