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Customer Support Representative

2 days, 2 hours ago
United States, Canada
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
AssetWatch®

AssetWatch®

AssetWatch® is a leading provider of predictive maintenance solutions for industrial plants. Their cloud-based software enables proactive detection and resolution of machine issues, reducing downtime and increasing plant reliability. By combining vibra...

Construction & Engineering
51-250
Founded 2014
View All Jobs 23

Description

  • Manage support requests received through software, phone, email, and internal channels.
  • Coordinate with internal and external stakeholders to resolve complex cases and deliver long-term solutions.
  • Use software tools to diagnose problems and determine appropriate solutions.
  • Communicate proactively with customers to address issues before they escalate.
  • Maintain timely communication and meet case and customer response-time quotas.
  • Share customer feedback with Product teams and collaborate across departments.
  • Build trusting relationships with customers and internal stakeholders.
  • Promote customer loyalty through customer recognition initiatives.
  • Perform additional responsibilities as directed by the Support Manager.

Requirements

  • 2+ years of technical support or equivalent experience.
  • 2+ years of in-person or virtual customer service experience.
  • Experience working with high-volume support ticketing systems.
  • Experience with CRM platforms; Salesforce is strongly preferred.
  • Ability to use remote communication tools such as Zoom and Slack.
  • Strong written and verbal communication skills.
  • Willingness to contact customers by phone on short notice.
  • Ability to collaborate during core working hours.
  • Ability to support AssetWatch products, hardware, and network issues.

Benefits

  • $58,000–$60,000 USD base salary, plus equity and benefits.
  • Competitive compensation package with stock options.
  • Remote-first, distributed work environment across the United States and Ontario, Canada.
  • Flexible work schedule.
  • Comprehensive benefits with retirement plan matching.
  • Unlimited PTO.
  • Opportunities to make an impact and grow as a leader while building a team.

Interested in this position?

Apply directly on the company website

Apply Now

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