Senior Client Services Specialist

6 days, 23 hours ago
Full-time
Senior
Project and Program Management
Asset Living

Asset Living

Asset Living specializes in third-party property management, focusing on multi-family, campus, and affordable housing, and is recognized for its commitment to excellence and tailored management solutions across the nation.

Real Estate
1K-5K
Founded 1986

Description

  • Lead end-to-end portfolio migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
  • Serve as the primary client liaison during migrations and maintain clear communication throughout each transition.
  • Coordinate across internal teams including Operations, Marketing, Treasury, IT, Legal, and Training to resolve dependencies and remove roadblocks.
  • Develop migration timelines, identify risks and dependencies, and adjust plans to keep projects on track.
  • Recommend and implement improvements to migration processes, tools, and templates for greater efficiency and consistency.
  • Act as a resource and escalation point for Client Services Specialists supporting tasks within each portfolio migration.
  • Maintain accurate migration trackers, status updates, and client-facing deliverables in real time.
  • Anticipate issues early and coordinate resolutions with the appropriate departments.
  • Manage unique portfolio requirements such as client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations.

Requirements

  • Bachelor’s degree or equivalent experience required.
  • 4–6 years of experience in client services, property management, or transitions.
  • Experience leading large-scale, multi-property projects preferred.
  • Proven experience in client services, property transitions, or portfolio migrations, ideally within the multifamily or real estate industry.
  • Strong leadership skills with the ability to guide cross-functional teams without direct authority.
  • Exceptional organizational skills with the ability to manage multiple properties and deadlines simultaneously.
  • Advanced problem-solving skills with a proactive approach to identifying and resolving challenges.
  • Excellent communication and interpersonal skills with the ability to build trust with clients and internal teams.
  • Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • This position does not require travel.
  • This is a safety-sensitive position and may be subject to additional compliance requirements.

Benefits

  • Remote position with no travel required.
  • Competitive remote pay range of $55,000 to $65,000 USD.
  • Opportunity to work with a growing, nationally recognized real estate management company.
  • Exposure to cross-functional projects across multiple departments and portfolio types.
  • Chance to take ownership of complex, high-visibility client transitions.

Interested in this position?

Apply directly on the company website

Apply Now

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