Asset Living

Asset Living specializes in third-party property management, focusing on multi-family, campus, and affordable housing, and is recognized for its commitment to excellence and tailored management solutions across the nation.

Real Estate

Financials

1K-5K (3000)

Founded 1986

7 open positions

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Senior Client Services Specialist

27 minutes ago

United States

Full-time

Senior

Customer Success Manager

Project and Program Management

CRM

Apply Now

Asset Living

Real Estate

1K-5K

Founded 1986

View All Jobs 7

Description

Manage end-to-end migration processes for multi-property portfolios, ensuring timelines, deliverables, and client expectations are met.
Serve as the primary point of contact for clients during migrations and maintain strong client communication.
Coordinate cross-functionally with Operations, Marketing, Treasury, IT, Legal, Training, and other teams to remove roadblocks and maintain visibility.
Develop migration timelines, identify dependencies, and adjust plans to support smooth transitions.
Recommend and implement improvements to migration processes, tools, and templates to increase efficiency and consistency.
Serve as a resource and escalation point for other Client Services Specialists supporting portfolio migration tasks.
Maintain accurate migration trackers, status updates, and client-facing deliverables in real time.
Anticipate, troubleshoot, and resolve issues before they escalate, coordinating with the appropriate departments.
Manage unique portfolio requirements such as client-specific Yardi instances, banking arrangements, MSAs, and third-party integrations.

Requirements

Bachelor’s degree or equivalent experience required.
4–6 years of experience in client services, property management, or transitions.
Experience leading large-scale, multi-property projects preferred.
Experience in client services, property transitions, or portfolio migrations, ideally in multifamily or real estate.
Strong leadership skills with the ability to guide cross-functional teams without direct authority.
Exceptional organizational skills with the ability to manage multiple properties and deadlines simultaneously.
Advanced problem-solving skills with a proactive approach to identifying and resolving challenges.
Excellent communication and interpersonal skills with the ability to build trust with clients and internal teams.
Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms.
Ability to work independently and collaboratively in a fast-paced environment.

Benefits

Remote position with no travel required.
Remote pay range of $60,000–$65,000 USD.
Opportunity to work for a nationally recognized real estate management company.
Exposure to complex, large-scale portfolio migration work.
Opportunity to collaborate across multiple departments and client teams.

Interested in this position?

Apply directly on the company website

Apply Now

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