RemoteLeaf Logo
Log in Sign up

Customer Success Manager (Public Sector)

12 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
ZeroFox

ZeroFox

ZeroFox provides cutting-edge external cybersecurity solutions powered by AI and human intelligence to proactively defend organizations from threats beyond the corporate perimeter.

Internet Software & Services
251-1K
Founded 2013
$160M raised
View All Jobs 7

Description

  • Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers to support retention and long-term success.
  • Serve as the primary post-implementation point of contact for customer needs and escalations.
  • Partner with technical teams, program stakeholders, and executive leaders to align solutions with agency objectives.
  • Guide customers through platform optimization and ongoing adoption efforts.
  • Deliver web-based training and support user groups to improve organizational usage.
  • Conduct discovery and education sessions to identify new use cases and opportunities for broader platform adoption.
  • Act as a liaison with technical support leads for new configurations and changes to customer use cases.
  • Design and develop solutions using the ZeroFox platform and customer technology integrations, including API-based integrations.
  • Provide frontline technical guidance and best-practice recommendations to customer stakeholders.
  • Collaborate with internal Product, Customer Operations, and Services teams to improve customer experiences and surface product enhancement trends.

Requirements

  • 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably in the public sector.
  • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously.
  • Experience supporting Federal, State, Local, or Education (SLED) customers, or working with government agencies, system integrators, or public sector organizations.
  • Proven success managing post-sales customer engagements, driving adoption, retention, and customer satisfaction.
  • Strong analytical and problem-solving skills for troubleshooting complex technical and operational challenges.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Ability to engage technical users, program managers, and executive stakeholders.
  • Customer-first mindset with the ability to build trusted advisor relationships across internal and external teams.
  • Ability to think strategically while executing tactically in a fast-paced, mission-driven environment.
  • Understanding of the public sector cybersecurity landscape, including security priorities, procurement processes, and customer operating environments.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Willingness to travel as needed for customer meetings, training, onsite engagements, and industry events.

Benefits

  • Competitive compensation.
  • Comprehensive health benefits and 401(k) plan.
  • Generous time off.
  • Community-driven culture with employee events.
  • Regular catered lunches for in-office work, plus daily snacks and drinks.
  • Fun, modern workspace.
  • Respectful and nourishing work environment where every opinion is heard.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Loop Returns

Merchant Success Manager, Enterprise

Loop Returns 51-250 Internet Software & Services

Loop is hiring its first Enterprise Merchant Success Manager in APAC to build enterprise merchant relationships in the Sydney market and drive retention, adoption, growth, and strategic customer outcomes.

Australia Full-time Senior Customer Success Manager
E-commerce
12 minutes ago
AJAIA | AI Consultancy

Product Success Manager

AJAIA | AI Consultancy 1-10 management consulting

RDAI Labs is hiring a Product Success Manager to own post-sale customer onboarding, adoption, support, and success for its Ethos Intelligence platform in K-12 education.

United States Full-time Mid Level Customer Success Manager
Generative AI
12 minutes ago
TLATech

Client Services Specialist

TLATech Specialized Consumer Services

Syllo is hiring a remote Client Services Specialist to manage end-to-end litigation case delivery for legal teams using its AI platform.

United States Full-time Senior Customer Success Manager Project Manager
$140k-$150k
CRM HubSpot Monday.com
12 minutes ago
#paid

Senior Client Success Manager - US

#paid 51-250 Media

#paid is hiring a Senior Client Success Manager to manage enterprise key accounts and lead creator marketing campaigns that drive client retention, growth, and operational excellence.

United States Full-time Senior Customer Success Manager
$1080k-$1200k
Digital Marketing Salesforce
12 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers