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Customer Success Manager (Public Sector)

1 month ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Cybersecurity
Apply Now
ZeroFox

ZeroFox

ZeroFox provides cutting-edge external cybersecurity solutions powered by AI and human intelligence to proactively defend organizations from threats beyond the corporate perimeter.

Internet Software & Services
251-1K
Founded 2013
$160M raised
View All Jobs 5

Description

  • Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers to support retention and long-term success.
  • Serve as the primary post-implementation point of contact for customer needs and escalations.
  • Partner with technical teams, program stakeholders, and executive leaders to align solutions with agency objectives.
  • Guide customers through platform optimization and ongoing adoption efforts.
  • Deliver web-based training and support user groups to improve organizational usage.
  • Conduct discovery and education sessions to identify new use cases and opportunities for broader platform adoption.
  • Act as a liaison with technical support leads for new configurations and changes to customer use cases.
  • Design and develop solutions using the ZeroFox platform and customer technology integrations, including API-based integrations.
  • Provide frontline technical guidance and best-practice recommendations to customer stakeholders.
  • Collaborate with internal Product, Customer Operations, and Services teams to improve customer experiences and surface product enhancement trends.

Requirements

  • 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably in the public sector.
  • Experience managing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise customers simultaneously.
  • Experience supporting Federal, State, Local, or Education (SLED) customers, or working with government agencies, system integrators, or public sector organizations.
  • Proven success managing post-sales customer engagements, driving adoption, retention, and customer satisfaction.
  • Strong analytical and problem-solving skills for troubleshooting complex technical and operational challenges.
  • Excellent verbal, written, presentation, and interpersonal communication skills.
  • Ability to engage technical users, program managers, and executive stakeholders.
  • Customer-first mindset with the ability to build trusted advisor relationships across internal and external teams.
  • Ability to think strategically while executing tactically in a fast-paced, mission-driven environment.
  • Understanding of the public sector cybersecurity landscape, including security priorities, procurement processes, and customer operating environments.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Willingness to travel as needed for customer meetings, training, onsite engagements, and industry events.

Benefits

  • Competitive compensation.
  • Comprehensive health benefits and 401(k) plan.
  • Generous time off.
  • Community-driven culture with employee events.
  • Regular catered lunches for in-office work, plus daily snacks and drinks.
  • Fun, modern workspace.
  • Respectful and nourishing work environment where every opinion is heard.

Interested in this position?

Apply directly on the company website

Apply Now

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