Estimator (Product Support)

1 week, 1 day ago
Full-time
Junior
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Answer inbound support enquiries from users in the UK, US, and Canada promptly and professionally.
  • Deliver onboarding and product training sessions using established formats and materials.
  • Develop comprehensive knowledge of Countfire’s features and workflows.
  • Apply estimating experience to understand and address customers’ goals.
  • Explain technical product concepts clearly and accessibly.
  • Follow documented processes to handle support requests consistently.
  • Help maintain the target response time of two minutes for support enquiries.
  • Maintain accurate records of customer support interactions.
  • Collaborate with product specialists and the remote global team.

Requirements

  • 2+ years of experience as an electrical or mechanical estimator, or in customer support or a technical role within the electrical, mechanical, or construction industry.
  • Strong interest in technology and a desire to build a career in software.
  • Excellent written and verbal communication skills, including the ability to explain technical concepts clearly.
  • Customer-first mindset and genuine interest in helping users succeed.
  • Strong attention to detail, organization, and time management skills.
  • Ability to manage multiple customer enquiries while following established processes.
  • Confidence delivering customer training, presentations, or demonstrations, or willingness to learn.
  • Ability to work independently in a fully remote environment and collaborate with a global team.
  • Flexibility to work agreed hours overlapping with US and Canadian business hours.
  • Experience with estimating or takeoff software, CRM or support platforms, SaaS products, or virtual customer training is preferred.

Benefits

  • Comprehensive product and customer-support training.
  • Coaching from experienced product specialists.
  • Documented processes and prepared materials for customer training.
  • Tools and resources needed to perform the role effectively.
  • Collaborative, knowledge-sharing remote team.
  • Opportunity to make a significant impact in a growing SaaS company.

Interested in this position?

Apply directly on the company website

Apply Now

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