Customer Success Manager

23 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Lead onboarding for new healthcare practices from implementation through successful adoption.
  • Deliver training sessions and guide users on how to get the most value from the platform.
  • Set customer expectations, answer questions, and help users feel confident using the product.
  • Monitor customer engagement and proactively support practices that need additional assistance.
  • Serve as the primary point of contact for customer questions, issues, and requests.
  • Build trusted relationships with practice owners, managers, and staff.
  • Troubleshoot issues and coordinate with internal teams to ensure timely resolution.
  • Maintain clear documentation of customer interactions, feedback, and support activities.
  • Create scalable onboarding and support resources, including guides, templates, and workflows.
  • Identify customer trends, challenges, and opportunities for improvement and share feedback with internal teams.

Requirements

  • 2+ years of experience in Customer Success, Customer Support, Account Management, Implementation, or a similar customer-facing role.
  • Experience working in a SaaS or technology company.
  • Hands-on experience using CRM platforms and customer-facing software tools.
  • Experience supporting customers in the healthcare, dental, wellness, medical, or practice-based industry.
  • Strong written and verbal communication skills with the ability to explain technology to non-technical users.
  • Highly organized and comfortable managing multiple customer relationships simultaneously.
  • Self-directed, proactive, and comfortable working in a fast-paced, growing environment.
  • Strong sense of ownership and accountability for customer outcomes.
  • Startup or small-company experience is strongly preferred.
  • Experience creating processes, documentation, or standard operating procedures is strongly preferred.
  • French and/or Spanish language skills are strongly preferred.
  • Based in Montreal is strongly preferred.
  • Ability to support customers across Eastern and Pacific time zones is strongly preferred.

Benefits

  • Remote work in Canada, with Montreal hybrid preferred.
  • Salary range of $50,000 to $75,000 CAD per year.
  • Opportunity to make a direct impact at a growing healthcare technology company.
  • Work closely with founders, product teams, and key stakeholders.
  • Help shape customer success processes and best practices as the business scales.
  • Take ownership of a highly visible role with meaningful influence on customer experience and retention.
  • Accommodation available during the recruitment process for candidates who need it.

Interested in this position?

Apply directly on the company website

Apply Now

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