Customer Success Representative I (West Coast Region)

5 hours, 36 minutes ago
Full-time
Junior
Customer and Technical Support
Artera

Artera

Artera specializes in modernizing and enhancing critical infrastructure for energy utilities and municipalities, providing solutions that ensure the reliable distribution and transmission of natural gas and electric power across America.

Construction & Engineering
51-200

Description

  • Deliver empathetic, solution-oriented support to clinicians, clinical staff, laboratory staff, and administrators.
  • Support customer onboarding, training, product ordering, and assigned order cases.
  • Manage orders using reports and dashboards, ensuring accurate and timely resolution.
  • Review pathology reports and other clinical documents to support the order process.
  • Collaborate with Sales, Product, Lab, Billing, and Operations to resolve customer issues.
  • Maintain daily documentation and follow standard operating procedures.
  • Prioritize workload to meet responsiveness and resolution benchmarks.
  • Communicate professionally by phone, email, and instant message, tailoring responses to customer needs.
  • Identify workflow and customer-experience improvements and share field insights with internal teams.
  • Apply proactive problem-solving, conflict resolution, and resilience in a fast-paced startup environment.

Requirements

  • Bachelor’s degree required.
  • At least 2 years of customer service experience in healthcare or a clinical reference laboratory.
  • At least 3 years of experience working in a collaborative environment.
  • Understanding of clinical data and ability to communicate sales and marketing messages.
  • Knowledge of customer service practices and sales principles.
  • Strong problem-solving, communication, organizational, analytical, and multitasking skills.
  • Ability to work effectively in a fast-paced, time-sensitive environment.
  • Previous sales support experience preferred.
  • Experience with Salesforce, Slack, and Zendesk preferred.
  • Availability to work Monday through Friday, 8:30 AM–5:00 PM PST.

Benefits

  • Remote work position.

Interested in this position?

Apply directly on the company website

Apply Now

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