Arrive Fresh Claims Analyst

2 hours, 12 minutes ago
Full-time
Mid Level
Operations
Arrive Logistics

Arrive Logistics

Arrive Logistics is a leading freight brokerage defining a new standard for service in the transportation industry through strategic solutions and relentless pursuit of perfection.

Air Freight & Logistics
1K-5K
Founded 2014
$335M raised

Description

  • Manage assigned cargo claims from initial filing through final resolution.
  • Investigate reefer claims involving temperature deviations, transit delays, shelf-life deterioration, shortages, damage, contamination, and USDA findings.
  • Negotiate and settle claims with shippers, receivers, carriers, and insurance adjusters.
  • Coordinate salvage, redistribution, or disposal of perishable freight in accordance with food-safety requirements.
  • Collect and validate temperature logs, bills of lading, inspections, invoices, and other claim documentation.
  • Reconcile claim receivables and payables, secure releases, and execute assignments of rights.
  • Analyze claims trends, carrier performance, and risk areas for Arrive Fresh leadership.
  • Partner with Carrier Sales, Business Delivery, Legal, and Operational Risk on high-risk shipments and disputes.
  • Escalate complex, high-value, or litigated claims with documented recommendations.
  • Maintain claim records and customer and carrier communications in TMS and claims systems.

Requirements

  • 3+ years of cargo claims management experience, preferably in 3PL, freight brokerage, or cargo insurance.
  • Knowledge of the Carmack Amendment, PACA guidelines, USDA standards, and FSMA requirements.
  • Experience with perishable or temperature-controlled freight claims and cold-chain compliance.
  • Strong negotiation, conflict-resolution, critical-thinking, and settlement skills.
  • Bachelor’s degree in supply chain, business administration, finance, or a related field, or equivalent experience preferred.
  • Experience with Google Workspace, freight broker TMS platforms, and claims management software.
  • Excellent written and verbal communication skills.
  • Strong organization and attention to detail in a fast-paced logistics environment.

Benefits

  • Medical, dental, vision, life, disability, and supplemental insurance coverage.
  • 401(k) matching program.
  • Company-paid holidays, paid vacation, and wellness days.
  • 100% paid parental leave.
  • Free counseling through the Employee Assistance Program.
  • Employee Resource Groups and referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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