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Client Success Manager (Core)

12 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Array

Array

Array specializes in providing embedded finance products that enhance customer engagement and drive revenue growth for its clients, focusing on areas such as credit, identity protection, and offers engine solutions.

Capital Markets
51-250
Founded 2020
View All Jobs 17

Description

  • Manage a high-volume portfolio of core accounts to drive retention, satisfaction, and revenue growth.
  • Develop a strong understanding of each client’s business objectives and align Array’s solutions to those goals.
  • Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion.
  • Execute a structured engagement model that balances proactive outreach with scalable communication and support.
  • Identify and act on upsell and cross-sell opportunities across Array’s product suite.
  • Resolve or anticipate client issues with a proactive, solutions-oriented approach.
  • Partner cross-functionally with Product, Marketing, and Deployment teams to deliver consistent client outcomes.
  • Provide structured client feedback to inform product improvements and roadmap prioritization.
  • Maintain awareness of relevant industry trends, regulatory considerations, and market dynamics.
  • Use AI tools as a default approach to work faster and more efficiently.

Requirements

  • 3+ years of experience in B2B client success, account management, or a related role with responsibility for retention and growth.
  • Experience owning a book of business in the range of approximately $3M–$8M ARR, preferably in a high-volume environment.
  • Demonstrated ability to manage multiple accounts simultaneously while maintaining consistent client outcomes.
  • Strong relationship management skills with the ability to build trust across a range of stakeholders.
  • Experience identifying and executing expansion opportunities within existing accounts.
  • Operational discipline with the ability to prioritize, manage time effectively, and follow structured processes.
  • Clear written and verbal communication skills with the ability to simplify complex topics for clients.
  • Familiarity with financial services, fintech, or credit-related products is preferred.
  • Ownership mindset with a focus on accountability and results.
  • A belief that AI is reshaping work and a habit of using it to accelerate work.

Benefits

  • Base salary starting at $90,000+, depending on experience.
  • Full medical, dental, and vision coverage with 100% of employee premiums covered and 70% covered for dependents.
  • Unlimited PTO and sick leave plus 14 company holidays.
  • 100% 401(k) match up to 4% with immediate vesting.
  • Generous and competitive parental leave for all parents.
  • $1,000 desk setup subsidy for a remote office.
  • $100 per month toward wifi or cell phone expenses.
  • Summer Fridays, typically half-day Fridays from late May through the end of August.

Interested in this position?

Apply directly on the company website

Apply Now

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