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AI Factory Customer Engineer

1 month, 1 week ago
United States
Full-time
Senior
Sales Engineer
Customer and Technical Support
Apply Now
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised
View All Jobs 26

Description

  • Act as the primary technical interface between customers and Armada’s Product and Engineering teams.
  • Translate customer requirements, constraints, and feedback into actionable technical inputs for solution design and platform evolution.
  • Provide technical guidance on AI Factory products, including modular data centers, liquid-cooled data center designs, and GPU-based systems.
  • Assess customer workloads and advise on rack-level design, system architecture, and deployment tradeoffs.
  • Lead technical demonstrations, proof-of-concepts, and workshops tailored to customer needs and operating conditions.
  • Build trusted-advisor relationships with customer engineering, infrastructure, IT, OT, and security stakeholders.
  • Support field and sales teams by simplifying complex technical concepts into customer-relevant narratives.
  • Engage energy, co-location, and Neocloud customers to position Armada’s infrastructure for capacity expansion and rapid deployment.
  • Collaborate cross-functionally with Sales, Product, and Engineering on customer engagements, technical scoping, and solution design.
  • Stay current on AI infrastructure, data center design, liquid cooling, modular systems, and energy-sector trends to inform internal strategy.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, or a related field, or equivalent hands-on engineering experience; advanced engineering degrees are a plus.
  • 5+ years of relevant experience in data center engineering, infrastructure engineering, pre-sales, sales engineering, or solution architecture.
  • Deep technical knowledge of compute, networking, and storage fundamentals, including AI and GPU-based systems such as NVIDIA DGX, HGX, or MGX.
  • Hands-on experience with mechanical, electrical, and plumbing systems in data centers.
  • Experience with cooling architectures, especially liquid-cooled data centers and/or modular data centers (MDCs).
  • Experience with racking and rack-level design considerations.
  • Familiarity with cloud platforms, containerization, virtualization, and modern enterprise infrastructure.
  • Ability to navigate both OT and IT stakeholders, especially in energy, industrial, and infrastructure-heavy environments.
  • Strong troubleshooting skills and comfort operating in complex, live customer environments.
  • Excellent communication skills for engaging both highly technical and non-technical stakeholders.
  • Willingness to travel as required.
  • Preferred: experience supporting customers in regulated or mission-critical environments such as energy, utilities, oil and gas, or industrial infrastructure.
  • Preferred: background in or exposure to renewable energy operators, independent power producers, or upstream oil and gas companies.
  • Preferred: familiarity with power generation, distribution, energy economics, remote/off-grid deployment constraints, SCADA, and operational reliability requirements.
  • Preferred: high-level understanding of AI workloads, GPU clusters, AI frameworks, and edge/distributed AI architectures.
  • Preferred: experience with electrical systems such as PDUs and UPS, water-based cooling systems, controls, monitoring, redundancy, and resilience.
  • Preferred: familiarity with structured sales methodologies such as MEDDPICC, Challenger, or Command of the Message.

Benefits

  • Competitive base salary of $160,000 to $200,000 USD.
  • Equity in addition to base salary.
  • Subsidized medical, dental, and vision coverage.
  • Health savings accounts, flexible spending accounts, and dependent care FSAs.
  • Retirement plan options, including 401(k) and Roth 401(k).
  • Unlimited paid time off.
  • 14 paid company holidays per year.

Interested in this position?

Apply directly on the company website

Apply Now

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