AI Factory Customer Engineer

1 day, 1 hour ago
Full-time
Senior
DevOps and Infrastructure
Armada

Armada

Armada is a full-stack edge infrastructure company that specializes in edge computing and AI solutions tailored for remote and rugged environments. Through its Armada Edge Platform (AEP), the company provides compute, storage, connectivity, and AI/ML capabilities. Armada operates in over 100 countries, addressing operational challenges with thousands of connected assets and active users. The company focuses on simplifying data management and AI deployment in disconnected settings, making it easier for industries to leverage technology. Armada's product lineup includes Atlas, a tool for monitoring IoT devices; Galleon, ruggedized modular data centers for AI inference; Bridge, a platform for managing GPUs; and a Marketplace for hardware and software for remote operations. Armada serves various sectors, including oil and gas, public sector, manufacturing, mining, logistics, and telecommunications, enhancing safety, productivity, and automation in challenging environments.

information technology & services
201-500
Founded 2022
$226M raised

Description

  • Serve as the primary technical partner between customers and Armada’s Product and Engineering teams, translating customer requirements, constraints, and feedback into actionable designs.
  • Provide hands-on technical guidance on AI Factory solutions, including modular and liquid-cooled data centers and NVIDIA-based GPU systems.
  • Advise customers on workload suitability, rack-level design, system architecture, power/thermal tradeoffs, and deployment options.
  • Lead technical demos, proofs-of-concept, and working sessions tailored to customer environments and constraints.
  • Build trusted-advisor relationships with engineering, infrastructure, IT, OT, and security stakeholders to ensure alignment and long-term success.
  • Enable Sales and field teams by distilling complex infrastructure topics into clear, outcome-driven narratives.
  • Take end-to-end ownership of technical engagements, including troubleshooting in live customer environments and driving solutions to resolution.
  • Act as the technical interface to ensure customer feedback and requirements are incorporated into the evolution of the AI Factory platform.

Requirements

  • Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent hands-on experience); advanced degrees a plus.
  • 5+ years of experience in data center engineering, infrastructure engineering, pre-sales/sales engineering, or solution architecture.
  • Strong foundation in compute, networking, and storage, including experience with GPU-based AI systems (e.g., NVIDIA DGX, HGX, MGX).
  • Hands-on experience with data center infrastructure, including MEP systems, cooling architectures, rack-level design, power density, and thermal management.
  • Deep familiarity with modular and/or liquid-cooled data center architectures and translating AI workload requirements into production-ready infrastructure designs.
  • Working knowledge of cloud platforms, containerization, virtualization, and modern enterprise infrastructure.
  • Comfort operating in complex, live customer environments with strong troubleshooting and problem-solving skills.
  • Ability to build credibility across IT and OT stakeholders, particularly in industrial or energy-adjacent contexts, and to communicate effectively with both technical teams and executives.
  • Willingness to travel as required.
  • Nice to have: exposure to energy, utilities, telecom, oil & gas, or industrial infrastructure; understanding of power generation/distribution; familiarity with AI data center co-location or Neocloud models; and experience with regulated/mission-critical systems or structured sales methodologies (e.g., MEDDPICC, Challenger).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Specialist Solution Architect - Data Security - DACH

Zscaler 1K-5K Internet Software & Services

Zscaler is seeking a remote-based Specialist Solution Architect in Germany to lead technical data security efforts across the region, support the sales process, and partner with product and engineering teams to advance the company’s cloud security platform.

Google Tag Manager
1 hour, 20 minutes ago

Principal Cloud Architect: Pre-Sales (Remote)

Myriad360 51-250 Internet Software & Services

Myriad360 is hiring a Pre-Sales Cloud Solutions Architect to partner with clients and internal teams to design secure, scalable cloud solutions across Microsoft Azure and Google Cloud that support business outcomes.

Azure GCP Machine Learning Vertex AI
1 hour, 20 minutes ago

Sales Engineer

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a fully remote Netherlands Sales Engineer to translate customer technical needs into secure cloud security solutions and support the sales process with presentations, demonstrations, and trusted advisory guidance.

1 hour, 35 minutes ago

Connecticut based Clinical Specialist - Remote, USA

Calyxo 11-50 Health Care Providers & Services

Calyxo, Inc. is seeking a Clinical Specialist to provide case coverage, surgical team training, and clinical support for its kidney stone treatment device across assigned territories.

1 hour, 50 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers