DevOps Support Engineer (Argentina)

1 month, 1 week ago
Full-time
Mid Level
DevOps and Infrastructure
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Serve as the first point of contact for on-prem customer issues and resolve infrastructure and platform support requests.
  • Monitor customer platform health using observability tools.
  • Investigate and troubleshoot Kubernetes-based deployments to identify root causes and apply fixes.
  • Diagnose configuration, networking, and performance issues in self-hosted environments.
  • Escalate complex issues when needed and coordinate resolution.
  • Document common issues and resolutions in internal runbooks and knowledge bases.
  • Work with customers to define infrastructure requirements for deployments.

Requirements

  • 3+ years of experience in a DevOps, infrastructure, or technical support role.
  • Basic working knowledge of Kubernetes, including reading logs, describing resources, and understanding pod/service behavior.
  • Familiarity with at least one major cloud provider: AWS, GCP, or Azure.
  • Strong troubleshooting instincts and a systematic approach to diagnosing issues.
  • Strong written and verbal communication skills in English.
  • Eagerness to learn in a fast-paced environment with a high degree of autonomy.
  • Based in Buenos Aires, Argentina, or willing to work from that location for this role.
  • Preferred: Experience supporting enterprise customers.
  • Preferred: Familiarity with Helm charts and managing Kubernetes deployments.
  • Preferred: Experience with networking concepts such as DNS, TLS, proxies, or firewalls.

Benefits

  • Unlimited paid time off.
  • Generous parental leave plan.
  • Mental and wellness support.
  • Remote-first work environment.
  • Optional in-person work from offices in New York City or the San Francisco Bay Area.

Interested in this position?

Apply directly on the company website

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