AI Solutions Manager, EMEA

2 months, 2 weeks ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Build and deepen relationships with AI/ML users to drive adoption, uncover new use cases, and expand usage across customer accounts.
  • Conduct customer discovery to understand goals, present the Arize vision, demonstrate product capabilities, and propose tailored solutions.
  • Collaborate with technical teams, including Customer Success Engineering, to solve complex customer needs and support smooth implementation.
  • Run customer workshops and training sessions during onboarding and when new functionality is released.
  • Lead QBRs to show account value, identify opportunities, and strengthen customer partnerships.
  • Monitor product usage across accounts to assess account health and engagement.
  • Work with Account Management and Executive teams to identify upsell opportunities and align customer health strategies.
  • Relay customer feature requests to internal teams and advocate for customer needs.
  • Ensure support teams are aligned with customer requests and priorities.

Requirements

  • 3+ years of experience as a Customer Success Manager in SaaS.
  • Ability to thrive in limited-process environments as a self-starter.
  • Strong organizational skills with the ability to prioritize and manage multiple customer relationships.
  • Strong communication skills to share observations and collaborate across teams.
  • Proven ability to demo technical products and translate value into tailored customer solutions.
  • Experience working in fast-paced, customer-first environments focused on measurable results.
  • A collaborative mindset and strong team orientation.
  • Based in London, with the role focused on customers in the EMEA region.
  • Familiarity with AI/ML workflows or GenAI technologies is a bonus.

Benefits

  • Estimated annual salary plus variable compensation.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan.
  • Unlimited paid time off.
  • Generous parental leave.
  • Mental and wellness support.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

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