AI Solutions Manager, APJ

2 months, 2 weeks ago
Full-time
Mid Level
Artificial Intelligence and Machine Learning
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Build and deepen relationships with AI/ML users to drive adoption and expanded usage across customer accounts.
  • Conduct customer discovery to understand goals, present the Arize vision, and propose tailored solutions.
  • Collaborate with technical teams, including Customer Success Engineering, to resolve complex customer needs and support implementation.
  • Run onboarding workshops and training sessions for customers on new functionality.
  • Lead quarterly business reviews to demonstrate account value and identify growth opportunities.
  • Monitor product usage across accounts to assess account health and engagement.
  • Partner with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
  • Relay customer feature requests to internal teams and advocate for customer needs.
  • Ensure support teams are aligned with customer requests and priorities.

Requirements

  • 3+ years of experience as a Customer Success Manager in SaaS.
  • Ability to thrive in limited-process environments as a self-starter.
  • Strong organizational skills with the ability to prioritize and manage multiple customer relationships.
  • Excellent communication skills and the ability to collaborate across teams.
  • Experience demoing technical products and translating value into tailored customer solutions.
  • Ability to work in fast-paced environments with a customer-first mindset and focus on measurable results.
  • Strong team orientation and commitment to collaboration and collective success.
  • Familiarity with AI/ML workflows or GenAI technologies is preferred.
  • Based in Singapore, as the role works directly with customers in the APJ region.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Unlimited paid time off.
  • Generous parental leave.
  • Support for mental and wellness needs.
  • Variable compensation as part of total compensation.
  • Comprehensive benefits package.

Interested in this position?

Apply directly on the company website

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