RemoteLeaf Logo
Log in Sign up

Tier II Support Technician - Junior

41 minutes ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
Active Directory Android iOS macOS TCP/IP
Apply Now
ARETUM

ARETUM

Leading government contractor providing technology-enabled mission support services to federal agencies worldwide.

Construction & Engineering
View All Jobs 10

Description

  • Provide Tier II technical support for escalated hardware, software, mobile device, printer, peripheral, account, and connectivity issues.
  • Configure, troubleshoot, and support Windows, macOS, iOS, and Android devices and applications.
  • Diagnose and resolve issues involving operating systems, applications, authentication, user access, network connectivity, and device performance.
  • Administer Active Directory user accounts, group memberships, permissions, password resets, and access requests.
  • Support Microsoft Windows, Microsoft 365 applications, Office 365 ProPlus, SharePoint, and Exchange Online.
  • Support remote users through remote access software, VPN technologies, and secure connectivity solutions.
  • Configure, enroll, and troubleshoot mobile devices using enterprise MDM platforms.
  • Create and maintain incident, change, and knowledge records in IT service management systems.
  • Analyze recurring issues, identify root causes, and recommend improvements to procedures and documentation.
  • Escalate unresolved issues and coordinate follow-through until service is restored.
  • Develop and maintain technical documentation, troubleshooting guides, and knowledge articles.
  • Communicate professionally with end users, technical teams, management, and executive-level personnel.

Requirements

  • At least five years of advanced-level experience supporting Windows, macOS, iOS, and Android operating systems.
  • At least five years of experience administering Active Directory users and accounts.
  • At least five years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • At least three years of experience supporting clients through remote access software.
  • At least three years of experience supporting VPN and secure remote connectivity.
  • At least five years of experience using incident, change, or knowledge management systems such as BMC Helix or Remedy.
  • Experience supporting Microsoft Office 365 ProPlus, SharePoint, and Exchange Online.
  • Experience supporting iOS and Android mobile operating systems.
  • Experience with mobile device management tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Working knowledge of TCP/IP troubleshooting tools, protocol commands, and network/application layers.
  • Strong customer service, verbal communication, written communication, and interpersonal skills.
  • Ability to communicate professionally with executive-level staff, management, technical teams, and end users.
  • Ability to operate effectively in a fast-paced environment, manage competing priorities, and meet tight deadlines.
  • Ability to work independently and with supervision as needed.
  • Ability to lift and move equipment weighing up to 50 pounds.
  • CompTIA certification such as A+, Network+, or Security+ is preferred.
  • Microsoft 365 certification is preferred.
  • ITIL Foundation certification is preferred.
  • College degree in information technology, computer science, information systems, or a related field is preferred.
  • Other relevant industry-recognized IT certifications are preferred.

Benefits

  • Health Care Plan (Medical, Dental & Vision).
  • 401(k) retirement plan.
  • Life insurance, including basic, voluntary, and AD&D coverage.
  • Paid time off.
  • Family leave, including maternity and paternity leave.
  • Short-term and long-term disability coverage.
  • Training and development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Appier

Technical Support/Solution Engineer - Enterprise Solutions (TW or JP or KR)

Appier 251-1K Professional Services

Appier is seeking a technical customer care specialist to support and troubleshoot its AI-powered SaaS products, collaborate with developers and data science teams, and help improve internal tools and product features.

Taiwan Full-time Junior Solutions Engineer Technical Support Engineer
Android Digital Marketing iOS JavaScript Python
11 minutes ago
Boldr

Senior Technical Support Advocate

Boldr 251-1K Professional Services

Boldr is hiring a mid-level Technical Support Advocate to provide written support for a client’s SaaS platform and mobile app, resolving user issues and escalating product bugs to engineering.

Philippines Mid Level Technical Support Engineer
JIRA
26 minutes ago
Intetics

L2 / L3 Support Engineer.

Intetics 1K-5K Internet Software & Services

Intetics is seeking an L2/L3 Support Engineer to provide advanced support for an international enterprise analytics platform built on Microsoft Power BI, Microsoft Fabric, ETL, and GIS technologies.

Poland Romania Bulgaria Czech Republic Ukraine Senior Data Engineer Technical Support Engineer
41 minutes ago
Trivelta

IT Support Specialist

Trivelta Hotels, Restaurants & Leisure

Trivelta is hiring an IT Support Specialist to provide hands-on technical support for a fast-growing global organization serving sportsbook and gaming operators.

Spain Contract Junior Technical Support Engineer
Confluence JIRA macOS Python
41 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers