Technical Support/Solution Engineer - Enterprise Solutions (TW or JP or KR)

47 minutes ago
Full-time
Junior
Software Development
Appier

Appier

Appier Group, Inc. is a software-as-a-service company providing AI platforms that empower enterprises with data-driven decision-making. The company serves a variety of industries including e-commerce, retail, finance, insurance, gaming, and automotive.

Professional Services
251-1K
Founded 2012
$162M raised

Description

  • Provide day-to-day customer care and administration for Appier’s products.
  • Respond to escalated technical questions from global customers through written communication channels.
  • Troubleshoot technical issues and resolve them in close collaboration with developers.
  • Develop internal tools and scripts to streamline operations and support data visualization and analysis.
  • Advise customers and colleagues on technical solutions for Appier’s products, including AI-powered solutions with support from the data science team.
  • Contribute to new feature enhancements and product development.
  • Analyze data and provide insights to customers and colleagues when needed.
  • Communicate with customers to understand underlying requirements and translate them into deliverable solutions.
  • Translate business requirements into product features for development.

Requirements

  • Relevant BSc degree with 2 years of experience in a relevant position.
  • Good understanding of programming concepts such as Python or JavaScript for troubleshooting and automation.
  • Familiarity with data engineering workflows, including ETL processes and data storage solutions.
  • Experience navigating and troubleshooting cloud environments.
  • Strong oral and written communication skills in English at a professional level.
  • Ability to use AI tools in daily work, including prompt engineering and troubleshooting.
  • Ability to research, analyze, and convey technical information clearly and logically.
  • Willingness to learn and adapt to new technologies.
  • Self-motivated and proactive in problem-solving and learning.
  • Strong oral and written communication skills in Japanese, Korean, or English.
  • BS/MS in computer science, economics, or statistics is preferred.
  • Experience in the digital marketing industry is preferred.
  • Experience with data mining projects and BI dashboards is preferred.
  • Experience developing agent solutions/frameworks such as Langfuse or other LLM frameworks is preferred.
  • Experience with iOS and Android application development is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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