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VP, Customer Growth and Retention

16 hours, 56 minutes ago
United States
Full-time
Executive
Account Manager
Sales and Business Development
Apply Now
Arcadia

Arcadia

Arcadia provides a healthcare data platform that enables organizations to unify diverse data sources, derive actionable insights through analytics, and enhance patient outcomes by delivering high-quality care experiences.

IT Services
251-1K
Founded 2002
$154M raised
View All Jobs 17

Description

  • Lead enterprise-level customer value realization and strategic growth initiatives across Arcadia’s largest accounts.
  • Partner with Customer Success leaders to identify customer goals, risks, and expansion pathways.
  • Develop and operationalize a customer strategic growth methodology aligned to value-based care models.
  • Conduct executive-level customer engagements to uncover strategic priorities and adoption barriers.
  • Translate customer strategies into platform adoption roadmaps and measurable value outcomes.
  • Collaborate with Sales and Growth teams to shape expansion opportunities, build business cases, and support executive negotiations.
  • Serve as an internal expert on value-based care trends, healthcare analytics, and enterprise customer challenges.
  • Track, measure, and communicate realized customer value across the portfolio.
  • Represent the customer voice internally to influence product, service, and go-to-market strategy.

Requirements

  • Bachelor’s degree required; master’s degree in healthcare, business, analytics, or a related field strongly preferred.
  • 12+ years of experience in enterprise customer growth, strategic account leadership, or healthcare SaaS.
  • Proven success driving retention and expansion within complex, multi-stakeholder enterprise environments.
  • Deep experience in value-based care, healthcare analytics, population health, or payer–provider ecosystems.
  • Demonstrated ability to influence C-suite executives and senior customer stakeholders.
  • Track record of supporting or closing multi-year, multi-million-dollar enterprise agreements.
  • Exceptional executive presence and communication skills.
  • Strong business case development, ROI modeling, and value storytelling capabilities.
  • Highly collaborative, cross-functional leadership style.
  • Experience in payer–provider collaborations, risk-bearing organizations, or health system contracting is preferred.
  • Background in management consulting, outcomes advisory, or value realization teams is preferred.
  • Experience building or scaling customer growth functions at a high-growth health tech company is preferred.
  • Strong data fluency and comfort guiding customers using analytics-driven insights.

Benefits

  • $190,000 - $215,000 a year salary range.
  • Mission-driven company focused on transforming healthcare through value-based care.
  • High-impact leadership role shaping Arcadia’s Client Value Office.
  • Close partnership with executive leadership across Growth, Customer Success, and Product.
  • Exposure to complex, enterprise-scale customer challenges with real-world impact.
  • Flexible, remote-friendly company culture.
  • Employee-driven programs and initiatives for personal and professional development.
  • Talented, energized, diverse, and purpose-driven community.

Interested in this position?

Apply directly on the company website

Apply Now

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