RemoteLeaf Logo
Log in Sign up

Enterprise Customer Success Manager - US

1 hour, 8 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
NetSuite Oracle
Apply Now
AppZen

AppZen

AppZen is a pioneer in autonomous spend-to-pay software, offering AI solutions to automate spend approvals, reduce spend, comply with policy, and streamline processes for global enterprises.

Internet Software & Services
251-1K
Founded 2012
$101M raised
View All Jobs 7

Description

  • Own the customer relationship from adoption through renewal and expansion for enterprise accounts.
  • Create a smooth transition from sales to implementation for new customers.
  • Align with the customer’s executive sponsor during implementation and oversee key milestones in partnership with the Implementation Success Manager.
  • Conduct regular cadence calls post-go-live to monitor program health.
  • Project-manage the adoption of new and existing features and functionality.
  • Analyze and communicate business value to customer executives through Business Reviews.
  • Partner with sales to identify upsell, cross-sell, and expansion opportunities.
  • Advocate internally for product improvements based on customer feedback.
  • Drive product utilization and optimize configuration to maximize customer value.

Requirements

  • 3-5+ years of experience as a Customer Success Manager or Account Manager owning enterprise relationships for B2B software solutions.
  • Direct exposure to finance and/or accounting functions such as Accounts Payable, Travel and Expense, or Accounting.
  • Direct exposure to finance technology such as SAP Concur, Chrome River, NetSuite, or Oracle.
  • Strong spoken and written communication skills.
  • Exceptional presentation skills for engaging Director, VP, and C-level stakeholders.
  • Ability to analyze and investigate large data sets to understand user behavior and make recommendations that drive ROI.
  • Ability to learn business applications quickly with little hands-on training.
  • Humble, friendly, and open communication style.
  • Nice-to-have: previous experience with project management, fraud, compliance, and EU privacy laws.
  • Nice-to-have: experience using a Customer Success Platform such as Catalyst or Gainsight.

Benefits

  • Base salary of $120,000 - $135,000 per year.
  • Annual performance bonus potential.
  • Stock or equity as part of the total compensation package.
  • Benefits and other applicable incentive compensation plans may be included.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Breezeway

Client Success Manager

Breezeway 11-50 Professional Services

Breezeway is hiring a Client Success Manager to own post-implementation client relationships and help short-term rental and hospitality customers achieve success with the company’s property operations platform.

United States Spain Full-time Junior Customer Success Manager
38 minutes ago
Coconut VA

🌴 Customer Success Manager/Onboarding Manager - Job Code: 1778707596871

Coconut VA 11-50 Professional Services

Coconut is hiring a full-time Customer Success Manager/Onboarding Manager to run customer onboarding and activation for TradeRated, guiding new customers through setup, integrations, and handoff to Customer Success.

United States Full-time Junior Customer Success Manager
$2k-$2k
CRM Notion OAuth
1 hour, 23 minutes ago
Honda Ridgeline Owners Club Forums

Senior Customer Success Manager

Honda Ridgeline Owners Club Forums Professional Services

Ridgeline is hiring a Senior Customer Success Manager to support investment and wealth management clients using an AI-powered SaaS platform that modernizes the investment management industry.

United States Full-time Senior Customer Success Manager
$104k-$143k
AWS Confluence CRM JIRA Salesforce
1 hour, 41 minutes ago
Buildkite

Customer Success Manager

Buildkite 51-250 Commercial Services & Supplies

Buildkite is hiring a Customer Success Manager to own strategic post-sale relationships with high-impact Enterprise customers and drive adoption, retention, and expansion within its CI/CD platform business.

United States Full-time Senior Customer Success Manager
$140k-$155k
Buildkite CI/CD CircleCI CRM GitHub Actions GitLab CI Jenkins Salesforce
2 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers