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IT SaaS Administrator

1 hour, 23 minutes ago
United States
Full-time
Mid Level
Operations Manager
Customer and Technical Support
JIRA Power BI Salesforce
Apply Now
Apptronik

Apptronik

Apptronik develops versatile humanoid robots to tackle tasks humans prefer not to do, aiming to reshape existence and enhance universal quality of life.

Aerospace & Defense
51-250
Founded 2015
$23M raised
View All Jobs 64

Description

  • Administer Microsoft Entra ID and Microsoft 365, including user lifecycle management, conditional access, MFA, license assignments, and directory synchronization.
  • Manage Google Workspace administration, including users, groups, organizational units, sharing policies, security settings, and employee onboarding/offboarding.
  • Maintain Salesforce user access and support configuration changes, data integrity efforts, and basic workflow automation in coordination with stakeholders.
  • Administer Microsoft Dynamics 365 Business Central and partner with Finance and Operations on access, integrations, and system configuration.
  • Own administration of additional SaaS tools such as Slack, Okta, Zoom, Atlassian, and DocuSign, including provisioning, license optimization, and support.
  • Enforce least-privilege access, conduct periodic access reviews, and support audit and compliance activities such as SOC 2.
  • Identify and implement automation and integration opportunities to reduce manual work and improve data flows across platforms.
  • Maintain documentation for administered systems, provide end-user training, and handle helpdesk escalations.
  • Track SaaS contracts, license utilization, and renewal timelines, and recommend ways to optimize spend and licensing.
  • Support and improve the employee technology experience across the organization.

Requirements

  • 3–4 years of hands-on SaaS administration experience in a corporate IT or business operations environment.
  • Proficiency with Microsoft Entra ID (Azure AD) and Microsoft 365 Admin Center, including conditional access, identity governance, and license management.
  • Strong working knowledge of Google Workspace administration.
  • Experience administering Salesforce; Salesforce Administrator certification is a plus.
  • Familiarity with Microsoft Dynamics 365 Business Central or a comparable ERP/financial system.
  • Understanding of SSO, SCIM provisioning, MFA, and identity lifecycle management; Okta experience is a plus.
  • Experience with ticketing and ITSM systems such as Jira, ServiceNow, or Zendesk.
  • Ability to troubleshoot cross-platform issues and communicate technical concepts clearly to non-technical stakeholders.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced, high-growth environment.
  • Excellent written and verbal communication skills.
  • Collaborative, detail-oriented, and self-motivated, with the ability to work with limited supervision and drive projects to completion.
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field preferred; equivalent experience accepted.
  • Relevant vendor certifications in Microsoft, Google, or Salesforce are a plus.
  • Microsoft certifications such as MS-900, MS-102, or SC-300 are a plus.
  • Experience with Power Automate, Power BI, or the broader Microsoft Power Platform is a plus.
  • Familiarity with MDM solutions such as Intune or Jamf is a plus.
  • Experience supporting a hardware, manufacturing, or robotics company is a plus.
  • Exposure to SOC 2 or ISO 27001 audit processes is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

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