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Support Engineer (Storyly)

4 hours, 53 minutes ago
Turkey
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Android Flutter iOS Linear React Native
Apply Now
AppSamurai

AppSamurai

AppSamurai provides an AI-driven platform that enables app and game developers to create, manage, and optimize mobile advertising campaigns for effective user acquisition and growth.

Media
51-250
Founded 2016
$5M raised
View All Jobs 2

Description

  • Own post-sale technical quality by triaging, investigating, and resolving technical inquiries, bugs, and issues through Linear tickets.
  • Test new SDK releases before launch across iOS, Android, React Native, Flutter, and Web to catch issues before customers see them.
  • Monitor SDK and dashboard health to verify proper functioning and identify problems proactively.
  • Collaborate with the development team to diagnose root causes, reproduce issues, and escalate when necessary.
  • Alert Customer Success Managers and Technical Account Managers about recurring bugs, emerging patterns, and potential risks.
  • Track and report SLA KPIs to ensure response and resolution times meet commitments.
  • Own internal technical documentation for support processes, known issues, troubleshooting guides, and SDK release notes.
  • Build reusable knowledge by documenting solutions to recurring problems and reducing future resolution time.
  • Help architect workflows and build customer support automations that improve support operations.

Requirements

  • 3+ years of experience in software engineering, QA engineering, or support engineering.
  • Experience with coding agents, code discovery, bug reproduction, and documentation beyond entry level.
  • Experience with SaaS, mobile SDKs, issue tracking tools, or ticketing tools is a strong plus.
  • Concrete understanding of libraries and design patterns for modern SaaS products.
  • Graduation from Computer Engineering, Software Engineering, or a related faculty, or equivalent frontend development experience.
  • Ability to work across mobile platforms, including iOS, Android, React Native, Flutter, and Web.
  • Familiarity with Linear or similar ticketing workflows is relevant to the role.
  • Experience in a customer-facing technical support environment is preferred.

Benefits

  • Remote work arrangement.
  • Full-time position.
  • Opportunity to work with an experienced engineering team at a trusted platform used by thousands of users worldwide.
  • Work on a product powering content experiences for 400+ brands in 40+ countries.
  • Exposure to a modern multi-platform SDK environment across iOS, Android, React Native, Flutter, and Web.

Interested in this position?

Apply directly on the company website

Apply Now

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