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Engagement Manager - Technical

1 hour, 47 minutes ago
Canada
Full-time
Mid Level
Program Manager
Project and Program Management
Asana JIRA Monday.com Scrum Segment Trello
Apply Now
Apply Digital

Apply Digital

Apply Digital experts work with global brands like Coca Cola, Kraft Heinz, and The Very Group to thoughtfully connect strategy to execution, deliver impact for your business, and value for your customers. We are partners for change agents leading digit...

Professional Services
251-1K
Founded 2016
View All Jobs 18

Description

  • Serve as the primary client contact and ensure deliverables align with business goals, KPIs, scope, and timelines.
  • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables.
  • Lead cross-functional teams of developers, strategists, designers, QA, and other stakeholders to deliver integrated MarTech programs.
  • Manage execution across multiple workstreams, including scope, priorities, dependencies, timelines, and status tracking.
  • Monitor team capacity and resourcing, partnering with Engagement Coordinators to assign work based on availability, skillset, and priority.
  • Identify delivery risks, roadblocks, and scope issues, and drive resolution plans with internal teams.
  • Track account health and support efficient delivery by flagging over-servicing or misaligned effort.
  • Partner with clients and internal teams to improve campaign performance through testing, insights, and optimization.
  • Manage complex engagements such as CDP implementations, mobile SDK setups, and MarTech data architecture projects in coordination with Solutions Architects and engineers.
  • Translate technical requirements into clear client-facing documentation, timelines, and communications.

Requirements

  • 3–5 years of experience in client management, account management, or project management within a marketing, agency, or digital environment.
  • Experience managing client accounts or programs with multi-channel or complex marketing initiatives.
  • Strong project management skills with experience handling multiple projects or workstreams at once.
  • Working knowledge of marketing automation platforms such as Iterable, Braze, or Salesforce Marketing Cloud.
  • Familiarity with CDP or data integration tools such as Segment, Hightouch, or mParticle.
  • Understanding of audience segmentation, personalization, A/B testing, and campaign performance analysis.
  • Strong communication and client-facing skills with the ability to build relationships and contribute to strategic discussions.
  • Experience managing technically complex projects, including MarTech implementations, integrations, or data architecture work.
  • Working understanding of how data flows across the MarTech stack.
  • Comfort engaging in technical conversations with engineers and Solutions Architects and translating technical concepts for non-technical stakeholders.
  • Superior written communication, strong organization, and excellent email etiquette.
  • Excellent attention to detail and the ability to synthesize information into clear tasks.
  • Experience with project management tools such as Asana, Monday, Jira, or Trello.
  • Experience working cross-functionally across multiple teams and stakeholders.
  • Ability to balance competing priorities while maintaining quality and meeting deadlines.
  • Hybrid background spanning marketing strategy and technical project delivery is preferred.

Benefits

  • Competitive access to engaging projects with international brands that have global impact.
  • Inclusive and safe work environment where differences are celebrated.
  • Generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
  • Generous vacation policy with ample time away from work.
  • Customizable extended health and dental benefits.
  • Flexible work arrangements, including remote, in-office, and hybrid options.

Interested in this position?

Apply directly on the company website

Apply Now

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