RemoteLeaf Logo
Log in Sign up

Senior Client Success & Delivery Manager

4 days, 17 hours ago
United States
Full-time
Senior
Program Manager
Project and Program Management
ClickUp E-commerce
Apply Now
AOA

AOA

AOA specializes in design and development consultancy for eCommerce, AI Native, and B2B brands, focusing on large-scale Shopify migrations and creating unified commerce solutions that enhance operational efficiency and digital experiences.

Internet Software & Services
Founded 2019
View All Jobs 5

Description

  • Own the post-sale relationship with senior client stakeholders, including CEOs, CMOs, Digital leaders, and eCommerce leaders.
  • Re-onboard new decision-makers quickly when stakeholders change to preserve momentum, context, and trust.
  • Support renewals and client transitions by maintaining high-trust relationships and a clear value narrative.
  • Own monthly client health scoring across active accounts and lead interventions on at-risk accounts.
  • Run client cadences, milestone reviews, and strategic reviews with value reporting, written recaps, and ROI conversations.
  • Surface risks early, communicate changes proactively, and present options before problems escalate.
  • Run monthly sprint operations and capacity planning to keep team workload balanced against client commitments.
  • Drive cross-discipline accountability across design, development, and strategy.
  • Manage scope additions and change orders to keep commitments and capacity in balance.
  • Lead onboarding and kickoff for every new project.

Requirements

  • 3+ years in a senior client-facing delivery role at a digital design, development, marketing, or eCommerce agency.
  • 6+ years in a project management, account management, or client success role at a digital design, development, marketing, or eCommerce agency.
  • Direct agency experience is required.
  • Demonstrated success managing multi-project client portfolios with a high degree of ownership.
  • Demonstrated experience navigating scope, timeline, quality, budget, or priority conversations with clients.
  • Strong operational discipline with clear systems for tasks, owners, decisions, due dates, dependencies, and follow-through.
  • Ability to balance relationship-building and communication with operational delivery oversight.
  • Strong AI fluency and regular use of AI tools to improve work quality, speed, clarity, or consistency.
  • Experience working with digital products such as websites, apps, eCommerce experiences, SaaS platforms, or custom software.
  • Comfort using ClickUp or similar project management platforms for delivery operations, sprint flow, task visibility, and client reporting.
  • Excellent written and verbal communication skills.
  • US-based and available during Central Time business hours.
  • Strong written and spoken English.
  • Experience with Shopify Plus, complex CMS implementations, or AI-native applications (preferred).
  • Experience supporting eCommerce or SaaS brands as a primary client base (preferred).
  • Experience building playbooks, SOPs, templates, or operating systems for Client Success, Delivery, or Project Management functions (preferred).
  • Experience with client health scoring, NPS programs, quarterly business reviews, or similar value-reporting instruments (preferred).
  • Comfort with renewals, change orders, scope expansion, and value framing (preferred).
  • Must be authorized to work in the United States; visa sponsorship is not available.

Benefits

  • Base salary of $110,000-$130,000, based on experience.
  • Commission of 3% on revenue collected from contracts you oversee, increasing to 4% on 6-month contracts and 5% on 12-month contracts.
  • On-target earnings of $150,000-$170,000.
  • 401(k) with company matching.
  • Health, dental, vision, and life insurance.
  • Unlimited PTO.
  • Every other Friday off, with the office closed for a built-in long weekend twice a month.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Media.Monks

Temp Account Director, Project Management

Media.Monks 5K-10K Media

Monks is hiring a temporary program/project management lead to organize and coordinate global B2B marketing campaigns through the end of 2026.

United States Contract Lead Program Manager
$0k-$0k
Agile CRM
1 hour ago
ClimateWorks Foundation

Associate Director, Global Energy Transition Initiative

ClimateWorks Foundation 51-250 Capital Markets

ClimateWorks Foundation is hiring an Associate Director to coordinate its Global Energy Transition Initiative’s solar industry association work across emerging markets and international partners to drive aligned clean energy transition outcomes.

United States Europe Full-time Lead Program Manager
1 hour, 27 minutes ago
Gritter Francona

Incident Response Deployment Manager

Gritter Francona 1-10 Internet Software & Services

The Deployment Manager at the Veterans Benefits Administration coordinates software releases, deployment activities, and operational transition work for VBA applications in a federal environment.

United States Full-time Mid Level Program Manager
JIRA Power BI
2 hours, 26 minutes ago
Twilio

Senior Manager, Machine Learning

Twilio 5K-10K Diversified Telecommunication Services

Twilio is hiring a remote Senior Manager, Machine Learning to lead and build foundational platform capabilities for its Conversation Memory team, advancing conversational AI features for customer engagement applications.

India Full-time Lead Machine Learning Engineer Program Manager
AWS Azure GCP Machine Learning MLOps
3 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers