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Project Advisor

2 hours, 4 minutes ago
United States
Full-time
Junior
Customer Success
Project and Program Management
Apply Now
Angi

Angi

Angi, formerly known as Angie's List, is a comprehensive platform connecting homeowners with vetted professionals for a wide range of home services. From handyperson and landscaping to plumbing, electrical, remodeling, and roofing, Angi offers fair pri...

Professional Services
1K-5K
Founded 1995
View All Jobs 53

Description

  • Handle inbound and outbound customer calls professionally and courteously.
  • Support homeowners by answering questions and providing information related to their home projects.
  • Discuss available services and solutions tailored to homeowner needs.
  • Stay current on product knowledge, policies, and procedures to give accurate information.
  • Collaborate with team members and leadership to share knowledge and best practices.
  • Participate in learning and development activities to support team and personal growth.
  • Support team goals and initiatives to improve performance and customer satisfaction.
  • Meet performance metrics including conversion rate, customer satisfaction, and accuracy.
  • Seek and apply feedback from leadership to improve performance and customer interactions.
  • Maintain accurate records of customer interactions and transactions in designated systems.

Requirements

  • 1+ years of experience in a call center or customer service environment preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with the ability to resolve issues quickly and effectively.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Detail-oriented with a focus on delivering high-quality customer service.
  • Adaptability and willingness to learn new skills and processes.
  • Familiarity with call center systems and software preferred.
  • Proficiency with G Suite tools including Gmail, Google Drive, Docs, Sheets, and Calendar.
  • Commitment to upholding company values and delivering exceptional customer experiences.

Benefits

  • Average annual earnings of $45,000–$52,000, including $21.63–$25/hour base pay and a 5% annual bonus.
  • Company equity program.
  • Full medical, dental, and vision coverage.
  • Generous PTO including personal, vacation, and volunteer time, plus paid holidays and an employee-choice flexible holiday.
  • Pet discount plans and a 401(k) retirement plan with company match.
  • Technical equipment provided, including a laptop.

Interested in this position?

Apply directly on the company website

Apply Now

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