Spanish and English Bilingual CX & Operations Specialist

3 weeks, 5 days ago

Anavah Talent

Anavah Talent is a headhunting, staffing, and recruiting company focused on helping businesses hire specialized overseas talent, especially for direct-hire remote roles. The company emphasizes direct hiring over traditional outsourcing, with a consultative process, candidate sourcing and screening, and a 90-day guarantee.

Staffing and Recruiting
51-200

Description

  • Support customers via phone, chat, and email in English and Spanish.
  • Handle escalations and complex issues to ensure fast and accurate resolution.
  • Assist with telecom-related requests such as port-ins, service issues, account updates, and related operational tasks.
  • Document customer interactions and maintain accurate records in internal systems.
  • Identify recurring issues and contribute to process improvements and operational efficiency.
  • Collaborate with U.S.-based team members across support and engineering.
  • Support back-office processes that help create smooth and efficient customer experiences.

Requirements

  • Fluent in English and Spanish with strong written and spoken communication skills.
  • 3+ years of experience in omnichannel support within BPO, call centers, or telecom, preferably for U.S. multinational clients.
  • 1+ years of experience with telecom processes such as port-in, service migration, or account transfer.
  • Experience handling voice support and escalations.
  • Strong problem-solving and critical thinking skills.
  • Able to work full-time, Monday to Saturday, during U.S. business hours.
  • Bachelor’s degree or higher; summa, magna, or cum laude and/or Academic Scholar from a reputable college is preferred.
  • Familiarity with tools such as Zoho, Intercom CX, and Google Sheets is preferred.
  • Background in high-touch, premium customer service programs is preferred.
  • Direct experience in U.S. telecommunications or IT services, such as TeleTech, AT&T, or Boost Mobile, is preferred.
  • Experience working with U.S.-based startups is preferred.

Benefits

  • Remote work-from-home arrangement.
  • Training and development opportunities.
  • Full-time independent contractor role.
  • Salary of $1,500–$1,800 per month, negotiable based on experience.

Interested in this position?

Apply directly on the company website

Apply Now

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