Customer Success Engineer

1 month ago
Junior
Customer and Technical Support
Hightouch

Hightouch

Hightouch is a leading Data Activation platform that simplifies the collection, preparation, and synchronization of data into various tools without the need for manual work or traditional CDPs. Powered by Reverse ETL, Hightouch enables seamless data sy...

IT Services
51-250
$92M raised

Description

  • Work directly with users to help them get the most value from the platform.
  • Answer customer questions via Intercom, Slack, phone, and email.
  • Read and interpret API documentation and technical SaaS workflows.
  • Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
  • Pitch in across the organization and take on a variety of responsibilities in a startup environment.
  • Ask questions, take initiative, and help improve solutions and processes.
  • Deliver strong customer experiences throughout the customer journey.
  • Support the company’s growth by helping keep customer commitments.

Requirements

  • 2+ years of experience in a customer-facing role.
  • Technical background through experience or education.
  • Conversational ability in SQL, or willingness to learn SQL basics and some advanced topics.
  • Strong discovery and interpersonal skills.
  • High proficiency in reading, writing, and speaking English.
  • Fluency in French or German.
  • Ability to adapt to an ever-changing work environment.
  • Thorough understanding of the technology industry and its players.
  • Intellectual curiosity, high ambition, and humility.
  • Comfort working with ambiguity and taking initiative as a self-starter.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

VP, Customer Success

Reltio 251-1K IT Services

Reltio, an SAP Company, is seeking a Vice President of Customer Success to lead global customer outcomes, adoption, retention, expansion, and advocacy for its cloud-native Context Intelligence Platform in complex enterprise data transformation environments.

11 hours, 11 minutes ago

Healthcare Concierge, Care Partner

Yalent Professional Services

AllCare.ai is hiring a Panama-based Healthcare Concierge (Care Partner) to serve as the named relationship owner for California Assisted Living facilities, coordinating pharmacy and care operations while ensuring residents, families, and facility teams receive timely support.

CRM
11 hours, 41 minutes ago

Customer Success Operations Specialist

Traackr 51-250 Internet Software & Services

Traackr is seeking a remote customer support and data integrations professional to help customers resolve platform issues, interpret data, and successfully implement integrations across its influencer marketing SaaS platform.

Domo GCP Power BI SQL Tableau
11 hours, 41 minutes ago

Remote Client Success Specialist

Join Global Elite Empire Consultants as a remote client service consultant, conducting virtual consultations, recommending solutions, and developing lasting client relationships.

1 day, 10 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers