Customer Success Engineer

2 months, 1 week ago
Junior
Customer and Technical Support
Hightouch

Hightouch

Hightouch is a leading Data Activation platform that simplifies the collection, preparation, and synchronization of data into various tools without the need for manual work or traditional CDPs. Powered by Reverse ETL, Hightouch enables seamless data sy...

IT Services
51-250
$92M raised

Description

  • Work directly with users to help them get the most value from the platform.
  • Answer customer questions via Intercom, Slack, phone, and email.
  • Read and interpret API documentation and technical SaaS workflows.
  • Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
  • Pitch in across the organization and take on a variety of responsibilities in a startup environment.
  • Ask questions, take initiative, and help improve solutions and processes.
  • Deliver strong customer experiences throughout the customer journey.
  • Support the company’s growth by helping keep customer commitments.

Requirements

  • 2+ years of experience in a customer-facing role.
  • Technical background through experience or education.
  • Conversational ability in SQL, or willingness to learn SQL basics and some advanced topics.
  • Strong discovery and interpersonal skills.
  • High proficiency in reading, writing, and speaking English.
  • Fluency in French or German.
  • Ability to adapt to an ever-changing work environment.
  • Thorough understanding of the technology industry and its players.
  • Intellectual curiosity, high ambition, and humility.
  • Comfort working with ambiguity and taking initiative as a self-starter.

Interested in this position?

Apply directly on the company website

Apply Now

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