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Client Success Manager

1 month, 3 weeks ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
American Consumer Credit Counseling

American Consumer Credit Counseling

American Consumer Credit Counseling is a nonprofit credit counseling organization that specializes in providing financial education, debt management solutions, and personalized credit counseling to help individuals and families achieve financial stabil...

Banks
51-250
Founded 1991
View All Jobs 3

Description

  • Serve as the primary point of contact for clients throughout the debt management journey.
  • Explain Debt Management Program details, including payment structures, creditor rules, and budgeting guidance.
  • Monitor client accounts and reach out proactively when issues arise.
  • Partner with Counseling, Creditor Relations, and Disbursements teams to resolve client problems.
  • Identify risks early and take steps to improve client retention.
  • Stay current on creditor guidelines and industry updates.
  • Encourage clients to use self-service tools and stay engaged with the program.
  • Re-engage clients who have fallen behind to help them finish successfully.
  • Share client feedback and suggestions to improve the client experience.

Requirements

  • High school diploma required; some college in finance, communications, or a related field is a plus.
  • 1+ year of experience in customer service or financial services; debt management experience is preferred.
  • Ability to earn the PFE Certified Debt Management Professional credential within 6 months.
  • Strong communication skills with the ability to explain complex financial topics in plain English.
  • Empathetic and approachable with the ability to build trust quickly.
  • Comfortable with numbers, computers, and learning new systems.
  • Natural problem-solver who can thrive in a fast-paced environment.
  • Bonus consideration for experience in financial services, customer service, or call centers.
  • Must be able to speak clearly and professionally on the phone for extended periods.
  • Must have a quiet, private, distraction-free home workspace and be able to maintain regular attendance.

Benefits

  • Flexible work model with remote work options.
  • Benefits begin on the 1st of the month following date of hire.
  • Employee Wellness Program with discounts.
  • 401(k) with employer match.
  • Health, dental, vision, life, AD&D, and disability insurance.
  • Health reimbursement account fully funded by ACCC.
  • Employee Assistance Program.
  • Paid training and on-the-job training.
  • 12 paid holidays and up to 17 days of paid time off per year.
  • Referral program.

Interested in this position?

Apply directly on the company website

Apply Now

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