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HVAC Tech Support (Remote - US)

2 hours ago
United States
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
E-commerce
Apply Now
Alpine Home Air

Alpine Home Air

Alpine Home Air specializes in providing a wide range of HVAC equipment, including contractor-grade furnaces, heaters, air conditioners, and indoor air quality products, while also offering comprehensive DIY installation guides and exceptional customer...

Building Materials
51-250
Founded 2002
View All Jobs 3

Description

  • Answer homeowner calls about HVAC products purchased through the company’s e-commerce website.
  • Provide remote troubleshooting and technical support to resolve customer issues.
  • Explain product information and technical concepts clearly and professionally over the phone.
  • Maintain a productive, customer-focused experience during scheduled call hours.
  • Work collaboratively with the team when needed to support customer service goals.
  • Handle multiple duties in a fast-paced environment while staying organized and detail-oriented.
  • Follow company values and help deliver a smooth, high-quality customer experience.
  • Participate in periodic hands-on training and product refurbishment travel as required.

Requirements

  • 5 years of experience as an HVAC technician.
  • Excellent written and verbal communication skills.
  • Demonstrated computer skills, including typing at 40 WPM or higher.
  • Ability to work in a fast-paced environment with multiple responsibilities at once.
  • Professional, positive, warm, and friendly demeanor with customers.
  • Self-starter with strong ambition and a willingness to put in the effort needed to succeed.
  • Strong attention to detail and ability to solve problems with ambiguity.
  • Ability to work as part of a team when necessary.
  • High-speed internet, stable power supply, and a quiet home office space without animals or family members in the room.
  • Availability to work scheduled hours at your desk; this is not a flex-time remote position.
  • Willingness to travel periodically for hands-on training and product refurbishment.
  • Rotating schedule with periodic weekend availability required.

Benefits

  • Compensation is DOE.
  • Group health insurance plus health savings account.
  • 401(k) retirement plan.
  • Paid time off and paid holidays.
  • Life insurance and short-term disability coverage.
  • Paid educational and professional development training.
  • Computer equipment and training provided.

Interested in this position?

Apply directly on the company website

Apply Now

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