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Manager I, Expert Insights - ECS

2 hours, 57 minutes ago
Ireland
Full-time
Mid Level
Operations Manager
Operations
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 7

Description

  • Develop, manage, and incentivize Analysts and Customer Research Managers to achieve and exceed key performance metrics.
  • Coach Analysts and Client Research Managers to deliver exceptional service and communicate professionally with customers and experts.
  • Interview, hire, and develop a team of Analysts, including post-onboarding training and ramp-up support.
  • Compile team reports, conduct 1:1 meetings, and perform regular quality assurance reviews.
  • Work closely with Senior Managers and the Director of Operations to provide feedback and execute department-wide initiatives.
  • Identify opportunities to increase engagement and call volume within customer accounts.
  • Model and reinforce AlphaSense values and culture within the team.

Requirements

  • 3+ years of experience in people management.
  • Ability to train, coach, and mentor a team to deliver world-class service.
  • Exceptional communication and interpersonal skills with the ability to build relationships at all levels.
  • Ability to understand context quickly and navigate ambiguity to solve problems.
  • Self-starter who can initiate and drive projects to completion with minimal guidance.
  • Ability to manage multiple tasks and own quality results with minimal supervision.

Interested in this position?

Apply directly on the company website

Apply Now

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