Customer Ed Specialist

7 hours, 58 minutes ago
Full-time
Junior
Project and Program Management
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996

Description

  • Participate in Product and Product Marketing GTM meetings, document decisions and action items, and translate roadmap updates into education asset requirements.
  • Coordinate content delivery across in-app experiences, LMS, Help Center, virtual instructor-led training, certification, and other education channels.
  • Use AI tools to automate repetitive tasks, accelerate content production, and reduce manual work.
  • Build and maintain templates, trackers, and workflows that provide a single source of truth for team execution.
  • Align Product, Product Marketing, and Customer Education stakeholders as roadmaps and launch timelines change.
  • Identify and escalate risks, conflicts, and shifting priorities early.
  • Support day-to-day education initiatives and ensure deadlines remain visible and on track.

Requirements

  • 1–2 years of experience in customer education, project coordination, program management, or a related field.
  • Strong organizational skills and experience creating processes, templates, and systems.
  • Experience using AI tools for content creation, workflow automation, or process improvement.
  • Strong written and verbal communication skills, including the ability to synthesize ambiguous information into clear next steps.
  • Curiosity about products and comfort collaborating with Product and Product Marketing stakeholders.
  • Ability to execute against defined processes and seek guidance when prioritization or strategy is unclear.

Benefits

  • Base compensation range of $60,000–$79,000 USD.
  • Potential performance-based bonus.
  • Equity opportunity.
  • Generous benefits program.
  • Equal-opportunity workplace with reasonable accommodations for qualified employees with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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