RemoteLeaf Logo
Log in Sign up

Senior Customer Services Analyst

1 month ago
United Kingdom
Full-time
Lead
Customer Success
Data Science and Analytics
CRM SQL
Apply Now
Alpha FMC

Alpha FMC

Alpha FMC is a prominent global consultancy that offers specialized consulting, benchmarking, and implementation services tailored to the asset management, wealth management, and insurance sectors within the financial services industry.

Professional Services
251-1K
Founded 2003
View All Jobs 21

Description

  • Chair regular meetings with investment manager customers to understand how they use Aiviq’s products and how the platform supports their success.
  • Troubleshoot system failures and investigate customer queries.
  • Build and maintain data connectors for existing and new data sources.
  • Support release testing for new features and enhancements before customer releases.
  • Keep process documentation up to date.
  • Work with other teams to automate customer services activities.
  • Provide day-to-day customer support and proactive data quality monitoring.
  • Diagnose and help resolve complex customer data and technical issues.

Requirements

  • Strong technical skills combined with experience in customer-facing roles.
  • Proficiency in SQL and experience supporting or developing computer systems.
  • Experience analyzing complex data or technical issues and managing technical teams to resolve problems.
  • Strong data analysis skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently with minimal supervision and take initiative.
  • Experience with Microsoft Office, particularly Excel.
  • Experience in the asset management industry is preferred but not mandatory.
  • Strong team-oriented leadership skills and a proven track record of managing others.

Benefits

  • Growth opportunities in a supportive, collaborative environment.
  • Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows.
  • Opportunity to work on critical data quality challenges for leading asset managers.
  • Mentorship from experienced product managers.
  • Competitive salary, benefits, and flexible working arrangements.
  • Clear career progression pathway in a growing fintech company.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Virtual Assistance Services

CRM Coordinator

Virtual Assistance Services 11-50 Professional Services

A premium Australian medispa business is hiring a part-time remote CRM Coordinator to manage client communications, booking follow-up, and database activities that convert marketing interest into clinic appointments.

Philippines Full-time Junior Business Development Customer Success
1 hour, 10 minutes ago
Databricks

Sr. Forward Deployed Engineer

Databricks 1K-5K IT Services

Databricks is hiring a Forward Deployed Engineer to embed with strategic customers and deliver custom full-stack applications and data/AI solutions on the Databricks Data Intelligence Platform.

Australia Full-time Senior Customer Success Solutions Engineer
Apache Spark Java JavaScript MLflow Python Scala SQL TypeScript
1 hour, 51 minutes ago
Precision Medicine Group

Senior Clinical Data Associate

Precision Medicine Group 251-1K Pharmaceuticals

No job description content was provided beyond company notices and application information for Precision Medicine Group.

United Kingdom Senior Data Analyst
2 hours, 12 minutes ago
Nice Côte d'Azur

Director, Customer Success, CX

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Director, Customer Success to define and run the operating model that drives adoption, delivery readiness, and value realization for enterprise and regulated customers across its CX platform.

Australia Executive Customer Success
Microservices
2 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers