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Senior Customer Services Analyst

2 months, 4 weeks ago
United Kingdom
Full-time
Lead
Customer Success
Data Science and Analytics
CRM SQL
Apply Now
Alpha FMC

Alpha FMC

Alpha FMC is a prominent global consultancy that offers specialized consulting, benchmarking, and implementation services tailored to the asset management, wealth management, and insurance sectors within the financial services industry.

Professional Services
251-1K
Founded 2003
View All Jobs 14

Description

  • Chair regular meetings with investment manager customers to understand how they use Aiviq’s products and how the platform supports their success.
  • Troubleshoot system failures and investigate customer queries.
  • Build and maintain data connectors for existing and new data sources.
  • Support release testing for new features and enhancements before customer releases.
  • Keep process documentation up to date.
  • Work with other teams to automate customer services activities.
  • Provide day-to-day customer support and proactive data quality monitoring.
  • Diagnose and help resolve complex customer data and technical issues.

Requirements

  • Strong technical skills combined with experience in customer-facing roles.
  • Proficiency in SQL and experience supporting or developing computer systems.
  • Experience analyzing complex data or technical issues and managing technical teams to resolve problems.
  • Strong data analysis skills.
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently with minimal supervision and take initiative.
  • Experience with Microsoft Office, particularly Excel.
  • Experience in the asset management industry is preferred but not mandatory.
  • Strong team-oriented leadership skills and a proven track record of managing others.

Benefits

  • Growth opportunities in a supportive, collaborative environment.
  • Exposure to cutting-edge fintech, cloud-based technologies, and AI-augmented workflows.
  • Opportunity to work on critical data quality challenges for leading asset managers.
  • Mentorship from experienced product managers.
  • Competitive salary, benefits, and flexible working arrangements.
  • Clear career progression pathway in a growing fintech company.

Interested in this position?

Apply directly on the company website

Apply Now

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