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IT Operations Specialist

3 hours, 46 minutes ago
North America
Full-time
Mid Level
Technical Support Engineer
Cybersecurity
Cybersecurity Linux macOS
Apply Now
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised
View All Jobs 43

Description

  • Serve as the primary point of contact for IT helpdesk requests and end-user support.
  • Diagnose and resolve IT issues for staff as needed.
  • Partner with HR and Security on onboarding and offboarding processes.
  • Set up and deploy laptops, devices, software, and other hardware.
  • Assist with shipping and receiving hardware assets.
  • Manage MDM systems, including BYOD devices.
  • Maintain the inventory of all IT assets.
  • Help secure endpoint devices in coordination with the Security team.
  • Provide training to staff on IT-related topics.
  • Support change management and procurement activities.

Requirements

  • 3+ years of experience in an IT support or helpdesk role.
  • Deep expertise in Linux, macOS, and Windows system administration, including device management, patching, and operational support.
  • Experience with automation workflows, SSO configurations, and scalable onboarding processes.
  • Strong scripting skills with a focus on automation.
  • Proven experience managing enterprise SaaS platforms.
  • Experience with cloud-centric environments and cybersecurity capabilities.
  • Experience with traditional on-prem LAN/WAN environments.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal English communication skills and the ability to collaborate across the organization.
  • Ability to cover Mountain Time or Pacific Time zones.
  • Availability for on-call rotations and after-hours responses as needed.
  • Bachelor’s degree in Information Technology or a related field (preferred).
  • IT or Security-related certifications (preferred).
  • Understanding of financial and privacy regulations (preferred).
  • Experience in the financial services industry (preferred).
  • Business acumen to balance stakeholder needs, technology feasibility, and budget constraints (preferred).

Benefits

  • Competitive salary with stock options.
  • Health benefits.
  • One-time USD $500 new hire home-office setup stipend.
  • USD $150 monthly stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

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