Outreach Specialist, ACCESS (Remote)

6 hours, 49 minutes ago
Full-time
Junior
Customer and Technical Support
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1001-5000
Founded 2014
$686M raised

Description

  • Conduct inbound and outbound patient outreach when automated workflows require manual support.
  • Guide patients through enrollment, onboarding, clinical metric collection, and blood pressure monitor troubleshooting.
  • Send engagement reminders to help patients complete care-management tasks.
  • Manage high-volume inbound requests, SMS follow-up, patient inquiries, and onboarding support.
  • Process webform exceptions and coordinate timely clinical triage handoffs to RNs and pharmacists.
  • Document patient interactions accurately in EHR and CRM systems while maintaining HIPAA compliance.
  • Meet operational targets for call volume, contact rates, activation, conversion, and device onboarding.
  • Track patient engagement metrics, participate in workflow testing, and identify operational improvements.
  • Communicate clearly with patients about follow-ups, care plans, and practice policies.
  • Collaborate with cross-functional teams to advance patient engagement strategies.

Requirements

  • High school diploma or equivalent.
  • At least 2 years of experience in healthcare outreach, care coordination, or telephonic patient engagement.
  • Experience working in a high-volume environment and meeting performance metrics such as activation and conversion.
  • Strong interpersonal, verbal, and written communication skills.
  • Strong organization, documentation, and multitasking abilities with attention to detail.
  • Ability to work shifts between 8:00 AM and 8:00 PM ET, including evenings and Saturdays as needed.
  • Regular and predictable attendance.
  • Ability to sit and work at a computer for prolonged periods.
  • Experience in a remote call center environment (preferred).
  • Familiarity with value-based care, Medicare Advantage, care-management software, and EHR systems (preferred).

Benefits

  • Flexible schedules and remote-work options for many roles.
  • Health, dental, and vision insurance with up to 80% of premiums paid for employees, dependents, and domestic partners.
  • 21 days of PTO in the first year, plus 11 paid holidays and two paid volunteer days.
  • 12 weeks of paid parental leave for all new parents.
  • Six-week paid sabbatical after six years of service.
  • Educational assistance and clinical employee reimbursement programs.
  • 401(k) with up to a 4% employer match.
  • Stock options.

Interested in this position?

Apply directly on the company website

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