IDV / IDAR Specialist

36 minutes ago
Full-time
Mid Level
Cybersecurity
Pingwind

Pingwind

Pingwind specializes in providing cybersecurity, information technology, and supply chain services to assist clients in securing their information, modernizing their systems, and optimizing performance.

Internet Software & Services
51-250
Founded 2012

Description

  • Monitor and respond to FSA identity verification and account recovery support mailboxes.
  • Process identity verification and account recovery cases for external users.
  • Review submitted identity documents and user information for accuracy and completeness.
  • Update case notes in the PAS Admin Tool and close cases after resolution.
  • Protect and manage sensitive identity data and personally identifiable information.
  • Support internal data sharing for fraud analysis and maintain unique user identifiers.
  • Maintain accurate records for reporting, access use, network data, and application-specific information.
  • Support content updates, analytic tagging, dynamic error messaging, edge protection measures, and AIMS token management as needed.
  • Provide clear case notes, user notifications, and team updates while supporting peak periods and after-hours needs.

Requirements

  • Associate degree required.
  • Four years of required experience.
  • Public Trust clearance required.
  • Strong attention to detail when reviewing identity documents and user information.
  • Excellent customer service and written and verbal communication skills.
  • Ability to handle sensitive PII securely and confidentially.
  • Strong organization skills for managing multiple cases, mailboxes, and deadlines.
  • Basic understanding of identity verification and account recovery processes.
  • Proficiency with email systems, administrative tools, and data entry.
  • Ability to follow detailed procedures, exercise sound judgment, and work effectively on a team.

Benefits

  • Remote work location.
  • Salary range of $66,000–$92,000.
  • Eleven federal holidays and paid time off accrued each pay period.
  • Parental leave and three medical plan options with employer contributions.
  • Dental, vision, life, AD&D, and short- and long-term disability insurance.
  • 401(k) with competitive matching and vesting schedule.
  • Continuing education assistance and flexible spending accounts.
  • Employee assistance, wellness, Calm Health, and WellHub gym subsidy programs.

Interested in this position?

Apply directly on the company website

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