Head of Customer Delivery

3 hours, 15 minutes ago
Full-time
Lead
Project and Program Management
Albatross AI

Albatross AI

Albatross AI AG is a Swiss AI company founded in 2024 by former Amazon AI leaders Dr. Kevin Kahn and Dr. Matteo Ruffini, along with entrepreneur Johan Boissard. Based in Zug with an office in Zurich, the company specializes in a platform for real-time discovery and personalization using advanced sequential embedding models trained on live events. The company addresses the limitations of traditional recommendation systems by enabling AI that adapts instantly to user behavior and dynamic catalog changes. Albatross processes over 1 billion events and 100 million products monthly, delivering hundreds of millions to billions of predictions with low-latency inference. Its offerings include a real-time discovery feed that surfaces contextually relevant content and an AI-driven search that understands evolving user intent. Albatross serves large marketplaces, significantly enhancing user engagement and experience.

information technology & services
11-50
Founded 2024
$16M raised

Description

  • Own the full implementation lifecycle from contract signature to production launch.
  • Define project scope at kickoff, including customer requirements, technical constraints, dependencies, and adaptation needs.
  • Build and maintain detailed delivery plans with milestones, owners, timelines, and decision points.
  • Drive project execution across internal teams and customer stakeholders to keep work on track.
  • Act as the primary gatekeeper on scope and push back on requests outside agreed objectives.
  • Identify technical, operational, and stakeholder risks early and implement mitigation plans.
  • Design and operationalize systems for tracking progress, blockers, dependencies, and launch readiness across multiple implementations.
  • Work with Solutions, Engineering, and Product to determine whether needs are best addressed through configuration, process, or product changes.
  • Maintain structured communication through customer updates, internal status reviews, executive reporting, and escalation paths.

Requirements

  • 10+ years of experience leading delivery of complex enterprise software or technical implementations.
  • Proven experience owning projects from post-sale through deployment in fast-paced, high-expectation customer environments.
  • Strong experience with personalisation, search, recommendation systems, or related ML-driven products.
  • Ability to distinguish between standard implementation needs and customer-specific adaptation requirements.
  • Demonstrated ability to scope projects rigorously, manage ambiguity, and drive execution across cross-functional teams.
  • Strong judgment and confidence in saying no when requests fall outside scope or threaten delivery quality and timelines.
  • Excellent program management skills, including planning, dependency tracking, risk management, and stakeholder alignment.
  • Strong commercial instinct and customer presence, with the ability to build trust while protecting delivery discipline.
  • Excellent written and verbal communication skills in English; additional languages are a plus.
  • Ability to support projects spanning US West Coast to Europe time zones, with availability during New York business hours (ET) required at a minimum.

Benefits

  • Flexibility to work from anywhere across Europe.

Interested in this position?

Apply directly on the company website

Apply Now

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