Implementation Manager, Public Sector Customer Success

2 hours, 21 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Own the ongoing success, value realization, and risk management of the Mid-Market Scale customer segment while consistently meeting or exceeding KPIs.
  • Define and execute scalable customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
  • Lead and support the Customer Success Manager team through critical customer engagements.
  • Hire, develop, and lead an inclusive, engaged, and high-performing team.
  • Champion and embed Samsara’s cultural principles as the business scales globally and into new offices.
  • Build a strong, motivating team culture and evolve the customer engagement model.
  • Partner with customers and internal stakeholders to help resolve complex customer challenges and drive outcomes.

Requirements

  • 5+ years of experience as an individual contributor in Customer Success, account management, or strategic consulting.
  • 3+ years of people management or leadership experience preferred.
  • Bachelor's degree from a 4-year accredited institution.
  • Experience working for a SaaS company.
  • Experience leading a team where each team member managed a portfolio of 50+ accounts.
  • Experience with Tech Touch, Scale, or Digital Customer Success programs.
  • Experience integrating AI and automation into customer success workflows to improve productivity.
  • Experience using Gainsight.

Benefits

  • Annual base salary range of $109,480 to $147,200 USD.
  • Above-market total compensation with base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote working model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Supportive, high-growth public company environment with opportunities for long-term growth.

Interested in this position?

Apply directly on the company website

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