Base Optimization Specialist

2 weeks, 2 days ago
Full-time
Senior
Customer and Technical Support
Airtable

Airtable

Airtable is a low-code platform for building next-gen apps, organizing data, and streamlining workflows with AI. It combines the speed of a spreadsheet with the power of a database, offering collaborative features and templates for various needs.

IT Services
1K-5K
Founded 2012
$1400M raised

Description

  • Conduct direct customer calls to diagnose and resolve technical and operational issues.
  • Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
  • Proactively identify and remove adoption barriers to accelerate customer success and platform utilization.
  • Manage cases efficiently while maintaining high customer satisfaction and productivity targets.
  • Continuously learn new Airtable features and AI functionalities to stay current on product updates and emerging use cases.
  • Collaborate with internal teams to share customer insights and drive product and process improvements.

Requirements

  • Experience in higher education or a similar environment with understanding of institutional workflows and challenges.
  • Technical proficiency with the ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
  • Strong problem-solving ability with experience navigating databases, automations, and integrations.
  • Self-directed and adaptable, with the ability to independently research and master evolving platform capabilities.
  • Consultative mindset with the ability to ask probing questions and uncover root causes.
  • Proven track record of delivering exceptional customer experiences and strong CSAT results.
  • Ability to maintain a 5.0 CSAT target and more than 70% occupancy.
  • Comfort working in a fast-evolving environment with frequent product changes.
  • Preferred experience supporting customers in post-sales or customer success settings.

Benefits

  • Base salary range of $106,000-$139,100 USD for San Francisco Bay Area, Seattle, New York City, and Los Angeles roles.
  • Base salary range of $96,000-$125,700 USD for all other work locations, including remote.
  • Total compensation package may include benefits, restricted stock units, and incentive compensation.
  • Remote work eligibility is included for all other work locations.
  • A comprehensive benefits offering is available.
  • Airtable is an equal opportunity employer with accommodations available for qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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