RemoteLeaf Logo
Log in Sign up

Base Optimization Specialist

2 weeks, 2 days ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
Apply Now
Airtable

Airtable

Airtable is a low-code platform for building next-gen apps, organizing data, and streamlining workflows with AI. It combines the speed of a spreadsheet with the power of a database, offering collaborative features and templates for various needs.

IT Services
1K-5K
Founded 2012
$1400M raised
View All Jobs 24

Description

  • Conduct direct customer calls to diagnose and resolve technical and operational issues.
  • Guide customers through complex implementations, automation workflows, API integrations, and database optimizations.
  • Proactively identify and remove adoption barriers to accelerate customer success and platform utilization.
  • Manage cases efficiently while maintaining high customer satisfaction and productivity targets.
  • Continuously learn new Airtable features and AI functionalities to stay current on product updates and emerging use cases.
  • Collaborate with internal teams to share customer insights and drive product and process improvements.

Requirements

  • Experience in higher education or a similar environment with understanding of institutional workflows and challenges.
  • Technical proficiency with the ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
  • Strong problem-solving ability with experience navigating databases, automations, and integrations.
  • Self-directed and adaptable, with the ability to independently research and master evolving platform capabilities.
  • Consultative mindset with the ability to ask probing questions and uncover root causes.
  • Proven track record of delivering exceptional customer experiences and strong CSAT results.
  • Ability to maintain a 5.0 CSAT target and more than 70% occupancy.
  • Comfort working in a fast-evolving environment with frequent product changes.
  • Preferred experience supporting customers in post-sales or customer success settings.

Benefits

  • Base salary range of $106,000-$139,100 USD for San Francisco Bay Area, Seattle, New York City, and Los Angeles roles.
  • Base salary range of $96,000-$125,700 USD for all other work locations, including remote.
  • Total compensation package may include benefits, restricted stock units, and incentive compensation.
  • Remote work eligibility is included for all other work locations.
  • A comprehensive benefits offering is available.
  • Airtable is an equal opportunity employer with accommodations available for qualified applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Pavago

Medical Customer Service Representative

Pavago IT Services

Medical Customer Service Representative at a healthcare company, supporting patients remotely across communication channels to ensure timely, compassionate, and compliant service throughout their care experience.

Mexico Colombia Brazil Full-time Entry Level Customer Support
CRM
30 minutes ago
TWO95 International

WFH - Mandarin/Cantonese Interpreter

TWO95 International 51-250 Internet Software & Services

Two95 HR Hub Sdn Bhd is hiring remote Mandarin/Cantonese–English Interpreters to support communication between speakers in a night-shift, 12-month renewable contract role.

Thailand Vietnam Cambodia Indonesia Malaysia Contract Junior Customer Support
$65k-$65k
Android iOS
36 minutes ago
Ten Lifestyle Group

Reiseberater (m/w/d) - Deutschsprachig | Spanien Remote

Ten Lifestyle Group 251-1K Consumer Services

Ten Group sucht in Spanien einen deutschsprachigen Luxury Travel Consultant, der Premium-Karteninhaber bei der Planung und Buchung individueller Luxusreisen betreut.

Spain Full-time Mid Level Customer Support Sales Representative
2 hours, 43 minutes ago
Mercier Consultancy

German Speaking Payment Support FinTech | Work In Greece - Fully Paid Relocation

Mercier Consultancy Professional Services

Mercier Consultancy MD is hiring a German Speaking Payment Support Specialist to support German-speaking clients with payment solutions in the fast-paced FinTech sector based in Greece.

Austria Bulgaria Switzerland Germany Greece Full-time Junior Customer Support
3 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers