RemoteLeaf Logo
Log in Sign up

Customer Support Specialist (Billing)

1 hour, 53 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
JIRA
Apply Now
airSlate

airSlate

airSlate provides document workflow automation solutions with intuitive design, secure eSignatures, and customizable no-code Bots for streamlined business processes.

Professional Services
251-1K
Founded 2006
$182M raised
View All Jobs 14

Description

  • Respond to support requests via calls, tickets, and chats promptly and accurately.
  • Resolve a wide range of customer support issues received through the ticketing system, chat, or phone.
  • Manage issue tickets in Jira and coordinate with Development and QA to resolve issues efficiently.
  • Support customers by answering questions, handling complaints, and providing helpful information about products, services, and features.
  • Monitor incoming tickets, chats, and calls while meeting key support metrics and team targets.
  • Identify customer needs, assess issues, and work to achieve customer satisfaction and retention.
  • Maintain customer accounts and profiles to fulfill support requests.
  • Communicate effectively with customers and internal team members in a timely manner.
  • Proactively identify recurring issues and suggest process improvements to team leads.
  • Follow communication procedures, guidelines, and quality control standards.

Requirements

  • 1+ year of experience in a Support Specialist role, preferably in a billing-related position.
  • Experience handling support through tickets, calls, and chats.
  • Retention or sales background is a plus.
  • Strong customer service skills and a genuine passion for helping others.
  • Fluent English with excellent grammar and writing skills.
  • Excellent communication skills.
  • Flexibility to work hours that accommodate the US market.
  • BA degree in Finance, Accounting, or a related field is a plus.

Benefits

  • Flexible working environment with remote and hybrid options across multiple countries.
  • Competitive compensation with salaries aligned to local market conditions and experience, plus a performance-based bonus system.
  • Professional growth and learning support through courses, conferences, and learning resources.
  • Comprehensive health and well-being benefits, including health coverage, wellness programmes, and fitness options.
  • Quarterly company-wide Mental Health Days.
  • Family-friendly culture with flexibility for parents, family days, and pet-friendly policies.
  • Opportunities for internal mobility and career growth within airSlate.
  • Support for charitable initiatives through the airSlate Care programme.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

BrainRocket

Customer Support Agent - Hungarian Speaking

BrainRocket 251-1K Internet Software & Services

BrainRocket is hiring a Hungarian- and English-speaking customer support specialist in Warsaw to provide online customer assistance for its tech products.

Poland Full-time Junior Customer Support
3 minutes ago
Remote

Associate, Payroll Client Services - Sat- Wed - AMER

Remote 251-1K Professional Services

Remote is hiring a Payroll Client Services team member to provide payroll-related support for international customers within its fully remote global employment platform.

Remote
Full-time Junior Customer Support Payroll Specialist
$20k-$44k
Notion
3 minutes ago
P

Health IT Specialist EHR

Precision AQ 1001-5000 Business Consulting and Services

Precision Medicine Group is hiring a remote Health IT Specialist to identify and improve EHR-related gaps that affect patient care, access, workflow, and the end user experience.

United States Full-time Senior Customer Support Implementation Consultant
$158k-$205k
18 minutes ago
Stress-Free Auto Care

Master Technician

Stress-Free Auto Care 11-50 Automotive

Stress-Free Auto Care is hiring Automotive Technicians to support its fast-growing auto repair business, delivering transparent, high-quality service across its expanding network of locations.

United States Full-time Senior Customer Support
$27k-$45k
33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers